Field Operations Supervisor

Field Operations Supervisor

Dominion Diagnostics is the premier provider of comprehensive clinical quantitative urine and blood drug testing, medication monitoring, and support services nationwide. Serving hundreds of clients in a variety of medical specialties, we provide actionable information to improve patient care and medical outcomes in the treatment of Chronic Pain and Addiction Medicine.

Our core values include integrity, accountability, and accuracy. We have several employee recognition programs and were awarded Best Places to Work in RI for the past four years in a row prior to being recognized as a Great Place to Work for the third consecutive year in March 2026. As well as Great Place to Work in Health Care for 2024 and 2025.

Our comprehensive benefits package includes medical, dental, and vision coverage; a 401(k) plan with an employer match, paid time off; employer-paid life and disability insurance with additional buy-up coverage options; tuition and continuing education reimbursement; and other voluntary benefits such as Pet Insurance. In addition, an annual bonus may be paid to eligible employees based on organizational and individual performance. This position is bonus eligible! Employees and their family members have full access to our Employee Assistance Program, which includes resources for work/life solutions, such as one free legal consultation and referrals for emotional support/counseling.

Dominion Diagnostics provides all technical staff with free access to a comprehensive library of continuing education classes through MediaLab. MediaLab's P.A.C.E approved continuing education credits are accepted by ACSP, AMT, and all licensure states.

Tired of working in a hospital and having to rotate major holidays? Dominion is closed for all major Holidays (Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas & New Year's Day). No more hoping you don't have to work while family and friends are celebrating. At Dominion, you're more than just a number. Come be part of a team that sets the industry standard!

About the Role

Be part of a team that makes a difference!! Dominion Diagnostics is a nationally acclaimed industry leader in the world of innovative laboratory science. Our expertise includes comprehensive urine toxicology testing, chemistry, hematology, serology, infectious disease, and immunology. Our in-house research and development team keeps Dominion on the leading edge of proprietary assay development. Whatever your professional laboratory interests are, we offer an avenue to pursue them.

The Field Operations Supervisor manages a team of Field Laboratory Representatives (FLR) which includes recruiting, hiring, training; scheduling, performance management, and oversight of performance at client site.

Essential Responsibilities

• Responsible for thorough training of staff including on-boarding and initial training on expectations surrounding compliance, HIPAA and the core job functions of the position.
• Create and maximize weekly staff schedule to fulfill client needs - ensuring efficient usage of staff hours and minimizing overtime.
• Responsible for the daily oversight of assigned staff in accordance with company policies and applicable laws, including physically visit all assigned staff accounts on a regular rotation to ensure adequate oversight and customer satisfaction.
• Conduct weekly account visits.
• Lead by motivating, inspiring, and coaching team to successful performance within their roles.
• Ensure that the staff are updating the site protocols on a biannual basis.
• Arrange or personally provide coverage for staff absences and vacancies.
• Partner with Sales Team on new account implementation for accounts with staff which includes attendance at client in-service and attending first time obtaining specimens.
• Monitor any delays in service and communicate any issues with your direct supervisor or sales rep as needed.
• Write and administer all applicable staff annual performance evaluations and corrective actions as necessary.
• Maintain open communication with staff, supervisor and all departments as needed. Provide weekly reporting to direct supervisor.
• Ensure adherence to the Dominion Diagnostics Corporate Compliance Program.
• Provide the highest quality of service to our clients on a daily basis.
• Generate and/or review weekly and monthly reports to identify performance/process/cost reduction opportunities. Reports include, but are not limited to, the Error Report, Collection Time Report, and Timecard IP address report.
• Alongside you Director of Field Operations or Field Operations Manager, plan and assist in presenting annual refresher training on FLR processes, procedures, and compliance guidelines for your assigned team.
• Review and approve FLR expense and mileage reports.
• Review weekly FLR timecards for accuracy and approve timecards as applicable.
• All other duties assigned

Requirements

• Phlebotomy experience required.
• Possess a professional business appearance and demeanor.
• Must be able to communicate effectively and professionally via email, phone, etc. with client, vendors, clinic staff and patients.
• Must possess excellent customer service skills.
• Strong computer skills including proficiency in Excel, Teams, and the general Microsoft Office Suite.
• Self-motivated and success driven.
• Willingness and ability to travel regionally as necessary.
• Excellent time management skills, including the ability to prioritize tasks in a face-paced environment.
• Must be able to work independently.
• Must have the ability to problem solve effectively.
• Must be able to lift up to 50 lbs.
• Physical activities include frequent walking, sitting, bending, lifting, stooping, kneeling, reaching, twisting and squatting.

Please note that applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Dominion Diagnostics is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.