Application Systems Specialist I

Under general supervision of the Application Systems Manager, conducts business process analysis, systems modeling, application systems requirements, design, configuration, testing, implementation and support of low to medium complexity, low to medium risk, Commercial Off-The-Shelf (COTS) application systems. Works with Business Analyst and Project Managers in a support function for projects with medium complexity. This job class is treated as FLSA Exempt. This is a driving position. Essential Functions Essential functions may vary among positions and may include the following tasks and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive listing of tasks performed by all positions in this classification. 1. Application Selection and Implementation: Requirements Gathering: Utilizes established IT methods to conduct requirement assessments and develop application related documentation Architecture, Design and Configuration: Reviews the functional, technical, and software architecture of system solutions and makes recommendations based on architectures that are extensible and proven to be reliable in the industry. Works with vendors to develops system design and configuration specifications to meet functional requirements. Product Research: Conducts product analysis and product selection to ensure application purchases meet the long-range needs of the Community. Ensures selected applications are compatible with the SRPMIC computing environment and that applications meet user requirements. Testing: Develops test cases along with traceability matrices to ensure that all system, technical and functional requirements have been tested. Implementation and Release: Works with Application Manager and Project Managers in developing implementation communication plan and production change plans to ensure smooth product delivery. Documentation: Ensure application configuration settings are documented and the reason for configuration selections. Project to Sustaining Transition: Develops plans, procedures, and documentation to transition applications from project to sustaining mode smoothly and without disruption to the application users. 2. Application Support: Client Management: Maintains customer and client relationships in a professional and respectful manner. Vendor Management: Maintains vendor relationships in a professional manner. Incident Management: Monitors production system incidents and ensures issues are resolved in accordance with established service level agreements. Service Request Management: Manages ticketing system to ensure service requests are completed based on the agreed upon service level agreement. Application Currency: Upgrades solutions to ensure that the production version of the supported system meets the department currency policies, procedures and controls. Documentation: Ensure application configuration settings that are updated during troubleshooting and upgrades are documented. Change Management: Ensures all production changes are made in accordance with the department change control policies, procedures and controls. Troubleshooting and Root Cause Analysis: Works in a team environment to decompose and analyze incidents to identify the root cause and implement controls to prevent or mitigate reoccurrence. Escalates to level II or Senior Application Analyst as needed. 3. Project Management: Operational Project Management: Serves as the Project Manager on operational projects. Responsibilities include, but are not limited to, developing and maintaining basic project schedules for small projects, communicating project status to manager, and supporting project team members. Project Role Fulfillment: Fulfills Design/Configuration, Testing, Release, and User Education roles on projects managed by the Project Management Office (PMO). 4. Miscellaneous: Performs other job related duties as assigned by the Application Systems Manager, Assistant IT Director (Application Systems) or IT Director. Knowledge, Abilities, Skills and Other Characteristics Knowledge of the history, culture, laws, customs and traditions of the SRPMIC. Knowledge of #J-18808-Ljbffr Salt-River-Pima--maricopa-Indian-Community-