Lead EDI Analyst

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As a Lead Analyst, Integrations at RXO, you'll be responsible for overseeing Carrier and Customer Onboardings for our Brokerage line of business; working closely with our customers, as well as the business and technology teams, to lead, facilitate and implement EDI customer integrations as well as participate in design reviews, and work with the architecture team to assist in application testing. You'll find yourself immersed in a forward-thinking environment fueled by achievement and a tenacious team spirit. We'll give you the support you need to excel at work, and the resources to build a career that will exceed your expectations. This position is based out of RXO's Charlotte headquarters located at 11215 North Community House Road, Charlotte, NC 28277, and follows a hybrid schedule with team members working onsite Monday through Thursday and remotely on Fridays. What your day-to-day will look like: Work with business, customers, carriers and third parties to intake and prioritize EDI new onboardings, fixes, and enhancements Collaborate with cross-functional internal IT teams to identify and develop future state to ensure the accurate development of solution meets business requirements Participate in requirement review sessions with stakeholders, subject matter experts and trading partners to validate business needs Communicate, coordinate and align with our Brokerage customer base to gather requirements for x12 documents (204,990,214,210) CSV, XML, etc. Analyze and interpret customer requirement specifications and understand how these relate to backend Operations system and processes Create mapping specifications and work with developers. Design, write requirements for, help offshore developer develop and test and implement EDI solutions to meet complex enhancement requests from trading partners and RXO business teams Assess business needs and challenges and identify ways to optimize systems to best serve those purposes Test end to end with customer/trading partner and RXO backend TMS systems Work with business, customers, carriers and third parties to intake and prioritize EDI fixes and enhancements Collaborate with cross-functional internal IT teams to identify and develop future state to ensure the accurate development of solution meets business requirements Develop and enhance standard operating procedures and processes to ensure reliable delivery of information technology while championing process improvements Prepare and present weekly status reports and updates to Brokerage leadership Train internal business colleagues on EDI and EDI systems when required Complete daily/weekly calls with business teams to review open EDI items and complete additional projects and assignments as required Foster teamwork and motivate others for success What you'll need to excel: At a minimum, you'll need: Bachelor's degree or equivalent related work or military experience 6 years of technical experience in applications support or program/project management Exceptional time management and follow up skills Excellent communication skills but a keen ability to utilize a variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes or cultures It'd be great if you also have: Experience in the logistics or supply chain industry 5 years EDI Onboarding experience Experience with client-facing customer service 5 years of business analysis experience in Integration development and/or strategy, including the use of x12, JSON, Flat Files, & XML Ability to effectively and proactively interact and communicate with senior management, internal departments, clients, and vendors Why Join Us: Our Benefits Comprehensive medical, dental, and vision plans 401(k) retirement plan with up to 5% company match Pre-tax accounts to help streamline eligible expenses Company-paid disability and life insurance Employee Assistance Program (EAP) Career and Leadership Development Programs Paid time off, company holidays, and volunteer days Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. 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