Smart Buildings Service Coordinator

Position Location This role supports our Beltsville, MD branch location, which serves customers throughout the greater Washington, D.C. area. About the Role Our Service Coordinators coordinate the delivery of onsite and remote service activities for our customers from the initial demand creation through delivery and close‑out. As a Service Coordinator, you ensure customer expectations and commitments are met for all services by scheduling and dispatching resources. Responsibilities Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center Act as primary point of contact for service customers to ensure expectations are met Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel Schedule resources to support standard service agreements Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform Evaluate time‑and‑material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work Qualifications Basic Qualifications: High school diploma or state‑recognized GED Must have the ability to demonstrate: Organizational and interpersonal skills The ability to read and understand customer service contracts Experience with Microsoft Office and business software systems (e.g., SAP) Verbal and written communication skills in English Legally authorized to work in the United States on a continual and permanent basis without company sponsorship Preferred Qualifications: Associate degree Experience dispatching/scheduling field personnel/technicians Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry is a plus Commitment to Equity and Inclusion We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. Benefits Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found at The pay range for this position is $42,055 ‑ $72,094 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location. #J-18808-Ljbffr Siemens