Housing Eligibility Supervisor

Job Description

Job Description

We are looking for a skilled and motivated professional to join our Housing Services team as an  Eligibility Supervisor . This role is ideal for someone who thrives in a fast-paced, compliance-driven environment and is passionate about developing staff, ensuring accuracy, and delivering high-quality service to applicants and residents.

If you’re energized by coaching others, improving processes, and ensuring programs run efficiently and compliantly, this is your opportunity to make a meaningful impact.

What’s in It for You?

• A leadership role that directly impacts housing access, program compliance, and team success
• Opportunity to mentor staff and improve critical systems and processes
• Work that supports individuals and families across our communities

Competitive salary and benefits package;

• Compensation: $33.65 – $37.26 per hour (DOE)
• Medical plans offered through the Federal Employee Health Benefits (FEHB) Program
• Employer-paid Dental and Vision coverage
• Employer-paid Group Life Insurance, AD&D, Short-Term Disability, and Long-Term Disability
• Generous Paid Time Off (PTO) Accrual & Paid Holidays
• State of Alaska PERS/SBS Retirement
• Plus many other supplemental insurance offerings

What You’ll Be Doing:

As the Eligibility Supervisor, you’ll oversee the daily work of Eligibility Specialists and ensure the accurate, timely, and compliant processing of applicant and resident eligibility across multiple housing programs.

Supervision & Staff Development

• Supervise, coach, and mentor Eligibility Specialists
• Lead recruitment, onboarding, and training efforts
• Monitor workload, productivity, and customer service delivery
• Conduct performance evaluations and support staff development

Program Oversight & Compliance

• Oversee initial, interim, and annual certifications to ensure accuracy and timeliness
• Review and approve files to ensure compliance with LIHTC, HUD, NAHASDA, AHFC, and other requirements
• Conduct quality control audits to maintain high standards and reduce errors
• Interpret regulations and guide staff through complex eligibility scenarios

Operations & Process Improvement

• Manage waitlists and eligibility tracking systems
• Identify workflow inefficiencies and implement improvements
• Support updates to policies, procedures, and training materials
• Collaborate with Property Management and Operations teams to resolve compliance issues

Customer Experience & Problem Solving

• Support staff in resolving complex or escalated applicant and resident concerns
• Use conflict resolution and de-escalation techniques to achieve positive outcomes
• Promote a professional, respectful, and customer-focused environment

What We’re Looking For:

We’re seeking a confident and detail-oriented leader who brings strong regulatory knowledge, analytical thinking, and a passion for team development.

You’ll be successful in this role if you:

• Are highly organized and able to manage competing priorities
• Communicate clearly and effectively across teams and with customers
• Have strong problem-solving and analytical skills
• Can interpret and apply complex housing program regulations
• Are committed to accuracy, compliance, and continuous improvement

The Basics

• Bachelor’s degree in business, accounting, housing, or related field preferred
• Minimum of 6 years of experience applying HUD, LIHTC, NAHASDA, or similar program regulations
• Minimum of 2 years of supervisory experience required
• Certification in two (2) or more of the following: Certified Occupancy Specialist, Tax Credit Specialist, Housing Credit Certified Professional, Blended Occupancy Specialist, Specialist in Housing Credit Management, and/or Certified Professional of Occupancy, C3P (Certified Credit Compliance Professional, NAHASDA Certification (various training providers).
• Strong proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Valid Alaska Driver’s License required

Who We Are:

We’re Cook Inlet Housing Authority – we develop, own, and operate a portfolio of affordable rental housing in the Cook Inlet region of southcentral Alaska. We are leaders in community development and advocacy work around affordable housing. We are the Tribally Designated Housing Entity for Cook Inlet Region Inc. We believe in partnership and collaboration. Our mission is to create housing opportunities that empower our people and build our community. Our work vibe is collaborative. If making a difference in the community matters to you, we may be a great fit!

Cook Inlet Housing Authority provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Employment preference is given to eligible and qualified Alaska Native or American Indian candidates to the extent required or permitted by applicable law.

Our corporate family is a team of passionate, enthusiastic, dedicated and highly qualified people. Our work allows us to create innovative solutions to complex housing issues in our community. We create housing opportunities that empower our people and build our community.

Company Description

Our corporate family is a team of passionate, enthusiastic, dedicated and highly qualified people. Our work allows us to create innovative solutions to complex housing issues in our community. We create housing opportunities that empower our people and build our community.