Lead Forward Deployed Engineer

We're hiring: Lead Forward Deployed Engineer @ Firstshift AI

Do you have the skills to fill this role Read the complete details below, and make your application today.

Supply chains are still run on spreadsheets, static reports, and planning tools built for a world that no longer moves this fast. We're changing that.

Firstshift is building the AI-native supply chain planning and decision intelligence platform — powered by our Supply Chain Canvas, a collaborative workspace where planners visualize their entire network, run scenarios, and act on optimization + generative AI recommendations in real time.

We're looking for a Lead Forward Deployed Engineer to own our most strategic customer deployments end to end — from messy real-world data to production-grade solutions live on the Supply Chain Canvas.

This is a rare role for someone who genuinely sits at the intersection of: Operations research & optimization (LP/MILP, heuristics, solvers) Data science & ML/forecasting (demand sensing, time series, production ML) Generative AI (LLM copilots, RAG, agentic workflows — built directly into the Supply Chain Canvas) Supply chain domain depth (demand planning, inventory, S&OP/IBP, network design)

What you'll do: • Lead technical delivery for our most strategic enterprise customers, from discovery to go-live • Build optimization + ML models and turn them into scenarios and recommendations inside the Supply Chain Canvas • Ship GenAI-powered features — natural-language querying, agentic workflows, automated root-cause narratives • Work directly with customer supply chain and IT leaders as a trusted technical advisor • Lead and mentor a small team of forward deployed engineers • Shape our product roadmap based on what you see in the field • Represent Firstshift as a technical voice in the AI x supply chain space

What we're looking for: • 7+ years across OR, data science, ML engineering, or supply chain analytics, with real customer-facing/FDE experience • Hands-on optimization skills (Gurobi/CPLEX/OR-Tools) and production ML/forecasting experience • Practical GenAI chops — building with LLMs, RAG, agentic workflows, xhyhwjd prompt engineering • Deep supply chain domain knowledge and comfort integrating with ERP/planning systems (SAP, Oracle, Kinaxis, o9) • A track record of leading technical work and communicating it to executives • Excitement about doing all of the above at an early-stage, high-growth startup

If you've been waiting for a role where OR + ML + GenAI + supply chain actually come together — and where your work ships directly into customers' hands — let's talk.

Apply or DM me directly —

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