Community Connections Coordinator

ABOUT METRO CARING Metro Caring works with our community to meet people’s immediate need for nutritious, culturally relevant food while building a movement to end hunger at its root. Our innovative programming spans Food Access, Nutrition Education, Community Connections, and Organizing. We know that hunger is not caused by a lack of food—but by unaffordable housing, systemic racism, and inequities baked into our food systems. That’s why we focus on bold, community-driven solutions that promote food justice and economic equity. OUR VALUES Pursue Equity Champion the Mission Rise Together Find the Joy Own It Are Brave Think Outside the Box POSITION SUMMARY The Community Connections Coordinator plays a key operational support role in the day-to-day functioning of the Welcome Center and Fresh Food Market experience. This role helps coordinate frontline operations, support volunteer engagement, maintain systems and workflows, and assist with onboarding and training efforts for Community Connections staff and volunteers. The Coordinator serves as a collaborative resource for the team and helps ensure operational consistency, communication, and compassionate community care in alignment with Metro Caring’s values. This position does not include formal staff supervision, but does include coordination of volunteers, operational leadership during Market shifts, and support for frontline problem-solving and communication. POSITION TITLE Community Connections Coordinator REPORTING TO Senior Manager of Community Connections LOCATION 1100 E 18th Ave, Denver, CO 80218 COMPENSATION $30.04-$33.65 hourly, full-time, non-exempt SCHEDULE Metro Caring currently operates on a four-day work week with Fridays off. Most of the work occurs during standard office and market hours. BENEFITS 401(k) 5% Match Health Insurance Dental Insurance Vision Insurance Health Savings Account Employee Assistance Program Life Insurance Paid Time Off Paid Holidays Family and Medical Leave Short-Term Disability STARTING DATE Resume screening will begin immediately. Target start date for this position is: August 3, 2026 KEY RESPONSIBILITIES FRONT-END OPERATIONS & COORDINATION Support the daily coordination of Welcome Center and Fresh Food Market operations to ensure a welcoming, organized, and efficient experience for community members. Assist with creating and maintaining staff and volunteer shift coverage plans and daily operational workflows. Coordinate opening, closing, and transition communication between shifts to support operational readiness and continuity. Monitor front-end flow and assist with real-time problem-solving to minimize barriers and strengthen community experience. Support frontline communication and help direct volunteers and community members during Market operations. Help maintain organized systems, supplies, signage, resource materials, and communication tools that support frontline operations. Serve as the team lead during key market hours when the Senior Manager of Community Connections is unavailable, providing guidance to Community Connections Assistants, volunteers, and the shift lead. COMMUNITY CONNECTIONS & RESOURCE NAVIGATION Welcome community members with dignity and respect in alignment with Metro Caring’s values and Asset-Based Community Development approach. Conduct Learning Conversations and support community members with resource navigation, referrals, ID vouchers, and birth certificate voucher processes. Support volunteers and team members by providing trauma-informed, culturally responsive, and person-centered service. Build and maintain collaborative relationships with community partners and assist in updating resource lists and referral information. Participate in community engagement opportunities including resource fairs, partner events, and internal Metro Caring activities. TEAM & VOLUNTEER SUPPORT Support onboarding and training of volunteers and new Community Connections team members related to frontline operations, systems, and community engagement practices. Model effective communication, de-escalation, adaptability, and compassionate engagement with community members. Assist with facilitation of team meetings, trainings, and collaborative activities as requested. Support volunteers in understanding Welcome Center and Fresh Food Market procedures and expectations. Help maintain clear communication between shifts and team members to support smooth daily operations. SYSTEMS, DATA & PROCESS IMPROVEMENT Utilize Salesforce and other organizational systems to support check-in processes, reporting, referrals, documentation, and follow-up communication. Assist with maintaining accurate records, tracking trends, and identifying opportunities for operational improvement. Support implementation and communication of operational updates, policies, and process changes. Collaborate across teams to improve workflows, strengthen communication systems, and reduce barriers for staff, volunteers, and community members. Help identify opportunities to improve efficiency while maintaining a compassionate and relationship-centered environment. ORGANIZATIONAL CULTURE & CROSS-TEAM COLLABORATION Participate in Gatherings, trainings, organizational events, and cross-departmental initiatives. Collaborate closely with Food Access, Volunteer, Facilities, and Program teams to support seamless operations and a positive community experience. Support Metro Caring’s root cause work, including language justice, economic justice, and equity-centered practices. Contribute to a workplace culture rooted in accountability, collaboration, creativity, and care. REQUIRED QUALIFICATIONS / SKILLS / ABILITIES Warm, welcoming, and adaptable personality with the ability to engage effectively with people from diverse backgrounds and lived experiences. Strong organizational and time-management skills with the ability to prioritize multiple responsibilities in a fast-paced environment. Demonstrated ability to coordinate tasks, support teams, or guide volunteers in community-facing environments. Excellent interpersonal, verbal, and written communication skills. Ability to remain calm, grounded, and solutions-oriented in high-stress or rapidly changing situations. Commitment to equity, inclusion, and ongoing learning around issues of race, class, language access, and systemic barriers. Receptive to feedback and committed to continuous personal and professional growth within an IDEA framework (Inclusion, Diversity, Equity, and Access). PREFERRED QUALIFICATIONS / SKILLS / ABILITIES Bilingual Spanish/English or bicultural experience strongly preferred. Proficiency with Microsoft Office Suite and database systems; Salesforce experience preferred. Experience with customer service, community engagement, social services, food access, nonprofit operations, or related fields preferred. WORK ENVIRONMENT & PHYSICAL DEMANDS Requires movement throughout the facility and standing for extended periods. Role is primarily on-site with active responsibilities in a fast-paced, community-centered environment. Must be able to occasionally lift and move items up to 25 pounds. Applicants must have reliable transportation. Relocation costs are not covered by Metro Caring. Metro Caring is an equal opportunity employer committed to building and maintaining an inclusive team. We welcome applications from individuals of all backgrounds and life experiences, especially those who represent communities and lived experiences served by Metro Caring. Our goal is to create an environment where everyone feels valued, respected, and empowered to contribute fully. #J-18808-Ljbffr