Senior Veterans Service Representative

Position Overview The Riverside County Department of Veterans Services is seeking a Senior Veterans Service Representative for the Riverside location. This position will require some occasional travel for events and meetings. The Senior Veterans Service Representative will be responsible for providing support, training, and supervision to the call center team which consists of Veterans Service Representatives, Office Assistants, and Veterans Service Assistants. The call center provides essential support to veterans, their dependents, and survivors by helping them access federal, state, and local benefits. The incumbent will serve as an internal support role and will assist with department assets tracking, managing basic onboarding of employees, advising clients, developing and prosecuting claims, preparing appeals, and gathering critical documentation. The position will require occasional driving throughout Riverside County to assist other branches, conduct outreach events, and attend training. Meet the Team The Riverside County Department of Veterans Services is dedicated to improving the quality of life for veterans and their dependents by providing comprehensive support, resources, and advocacy to ensure they receive the benefits and opportunities they deserve. Key Responsibilities Interview and advise veterans, their dependents, and survivors concerning entitlement to benefits. Determine pertinent federal, state, and local provisions as they relate to veteran claims; prepare, develop and prosecute Veterans Administration claims; prepare and develop appeals for presentation to the Board of Veterans' Appeals. Search for, analyze and screen all available evidence bearing on veteran entitlements. Obtain affidavits, military records, birth, death, and naturalization certificates, marital documents, and other supporting evidence for claims. Contact lawyers, physicians, clergymen, and others to obtain further supporting evidence; provide advice and assistance to veterans in obtaining government insurance coverage and benefits. Assist applicants in applying for financial, medical, burial, and educational benefits; develop applications for discharge upgrades. Deliver oral presentations to veterans' groups and at other gatherings; maintain proficiency in laws and regulations related to veterans. May supervise subordinate employees; may manage a branch office or operate field offices on an itinerant basis. Qualifications Strong understanding of complex laws, regulations, and procedures as related to veterans services (e.g., VetPro, Veterans Benefits Manual, National Veterans Legal Services Program). Experience with Veterans Benefits Management System (VBMS) and Department of Veterans Affairs preferred. Previous supervisory experience highly preferred. Required Experience & Education OPTION I: One year as a Veterans Services Representative II with Riverside County. OPTION II: Education: Graduation from an accredited college or university with an associate's degree. Experience related to in-depth interviewing and securing of information may substitute for required education on the basis of one year of experience for one year of education. Experience: Two years in the preparation and development of claims for presentation to the Veterans Administration. ALL OPTIONS: Knowledge of federal, state, and local legislation affecting veterans; interviewing and recordkeeping techniques; medical and legal terminology as it pertains to veterans' benefits; basic principles of supervision. Ability to: Gather and analyze information, draw logical conclusions and make sound decisions and recommendations based on laws, rules and regulations; interpret and evaluate legal, medical and other evidence relating to veterans' claims; establish and maintain effective working relationships with clients, fellow employees and staff of other agencies; make effective oral presentations; work in remote locations; train and supervise subordinates; prepare clear, comprehensive reports and records. Other Requirements License/Certificate: Possession of a valid California Driver's License is required. Employee must possess and maintain accreditation with the United States Department of Veterans Affairs (USDVA) through the California Department of Veterans Affairs (CDVA) within 12 months of hire. Service in the Armed Forces of the United States with an honorable discharge desired but not required. Contact Information For specific questions regarding this position, contact Genesis Ochoategui at View email address on click.appcast.io or call View phone number on click.appcast.io. #J-18808-Ljbffr County of Riverside