Bilingual Spanish Customer Service Representative (Austin, TX)

Job Description

Job Description

Description & Requirements

Bilingual Customer Service Representative

At our client , a mission-driven healthcare solutions organization focused on improving patient access and care outcomes, you will join a team committed to delivering compassionate, high-quality service. As a Bilingual Customer Service Representative - Spanish , you will manage inbound communications with patients and providers, coordinate medical supply services, and ensure accurate documentation, all while supporting a seamless, positive customer experience.

Why You'll Love Working for Our Client

Our client recognizes the value of your contributions and is committed to supporting your professional and personal success through competitive compensation and a comprehensive benefits package.

• Competitive annual salary, based on experience 
• Comprehensive health coverage, including medical, dental, and vision insurance 
• 401(k) retirement plan with employer matching 
• Life and disability insurance for added financial protection 
• Health savings and flexible spending accounts to support your financial well-being 
• Paid time off and flexible scheduling options to promote work-life balance 

Our client fosters a purpose-driven, collaborative environment where employees are empowered to make an impact. Their culture is rooted in innovation, accountability, and compassion-encouraging individuals to contribute ideas, grow professionally, and deliver exceptional service. Team members are supported through ongoing learning opportunities and cross-functional collaboration, creating a workplace where continuous improvement and meaningful contributions are valued.

To be successful, you should have:

• Bilingual in Spanish and English is a MUST .
• High school diploma or GED with 6+ months of healthcare customer service or call center experience; prior medical intake or patient support experience preferred; no licensure required
• Proficient with computer systems, including Microsoft Office (Outlook, Teams), data entry platforms, and the ability to navigate EHR/CRM software in a fast-paced environment
• Demonstrated ability to type 30-35+ WPM, manage time effectively, and work independently 

Your responsibilities as the Bilingual Customer Service Representative will include: 

• Handle high-volume inbound call center interactions with patients, providers, and referral sources regarding medical equipment orders, delivery coordination, and service updates
• Complete patient intake, verify insurance coverage, and accurately enter data into electronic health records (EHR) and CRM systems
• Resolve customer service inquiries and complaints, utilizing de-escalation techniques and coordinating with cross-functional healthcare teams
• Schedule deliveries, pickups, and service adjustments while maintaining accurate account records and documentation compliance
• Meet call center performance metrics (KPIs), maintain productivity standards, and participate in ongoing training and quality assurance programs

About Our Client

Our client is a forward-thinking healthcare solutions organization dedicated to improving patient access and outcomes through innovative services and compassionate support. With a focus on simplifying complex care processes and enhancing the patient experience, they partner with providers and communities to deliver reliable, high-quality solutions that make a meaningful difference in everyday lives.

Step Into a Role That Makes a Difference

If you're passionate about delivering exceptional service and thrive in a dynamic, patient-focused environment, this is your opportunity to shine. Apply today and become a key part of a team dedicated to improving lives, one interaction at a time.

Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. It does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We will consider qualified applicants with criminal histories for employment.
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