CREDIT/COLLECTIONS REP

Credit/Collections Representative

Are you ready to join a dynamic team and play a crucial role in shaping the future of material handling? We are actively seeking a dynamic Credit/Collections Rep to join our growing team at our Brookfield location.

Wolter, Inc. isn't just any company; we're among the fastest-growing privately owned businesses. At Wolter we're on a mission to move, store, and power the world more efficiently. You're part of a team that is connected like family and committed to making an impact.

Since the Wolter story began in 1962, our company, like our industry, has been constantly evolving. We have grown to become one of the largest and most diverse industrial equipment and productivity solutions providers in the country. From new & used material handling equipment, service and training to robotics & automation, overhead cranes & hoists, power systems, railcar movers, storage solutions, complete engineered systems and more, Wolter is focused on improving operational productivity for its customers.

What we offer:

• Medical, Dental, and Vision Insurance
• 401(k) Plan with company match
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Critical Illness and Accident Insurance
• Pet Insurance
• Flexible Spending Account
• Employee Assistance Program
• Paid Time Off, paid holidays, and more!

Position responsibilities:

• Collect on aging of assigned region and/or division:
  • Regular communication with customers to collect on open A/R
  • Perform credit checks/order approvals
  • Run credit reports (Creditsafe)/ recommend credit limit adjustments
  • Prepare collection letters and payment plans
  • Prepare uncollectible accounts for 3rd party
  • Prepare check requests for refunds
  • Work with operational personnel to resolve disputes
  • Initiate adjustments to accounts
  • Prepare statements
  • Process credit card payments
  • Review general ledger for A/R related money
  • Research credits on account
  • Update and maintain all customer account notes
  • Answer Credit Line
• Miscellaneous aging review:
  • COD aging
  • Lease aging
  • High risk aging
  • Equipment aging
• Bankruptcy:
  • Prepare account/proof of claim
• Perform other duties or projects as assigned by Credit Manager, Credit Supervisor or Controller.

Essential skills and experience:

• Minimum of two (2) years' collection or customer service experience.
• Strong computer proficiency in Microsoft Office Outlook, Excel and Word
• Professionalism, tact, and diplomacy
• Commitment to company vision and mission.
• Excellent communications skills, verbal and written.

Nonessential skills and experience:

• Awareness of lean business principles
• Sufficient knowledge of our various departments and their procedures.