Branch Banker

Branch Banker

Mercantile Bank is looking for an enthusiastic, customer-focused Branch Banker to join our team in Grand Rapids, MI. Depending on your experience, you may be hired as a Customer Service Representative or a Personal Banker. If you're passionate about helping others, driven by goals, and eager to grow professionally, this could be the perfect opportunity for you. Join a respected financial institution where your work makes a meaningful impact in the lives of our customers and the communities we serve.

Core Responsibilities:

• Creating a high-quality, positive, and customized customer experience
• Assisting customers with their daily banking needs
• Recommending the best products and services to deliver financial solutions that empower people to achieve their goals and dreams

Why Mercantile Bank?

Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.

As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.

What We Are Looking For:

To thrive as a Branch Banker at Mercantile Bank, you will need a diverse skill set that balances technical proficiency and exceptional interpersonal abilities. Familiarity with or the ability to learn banking software and tools is crucial as you will efficiently process routine financial transactions like deposits and withdrawals, manage cash drawers, and ensure compliance with security protocols. Your role will require active listening and problem-solving skills to understand customer needs and provide tailored banking and possibly lending solutions.

As a customer-focused professional, you must excel in communication, both in-person, over the phone, and over email to assist customers with inquiries and transactions. Attention to detail is essential for accurately handling account information and ensuring that operational procedures are followed diligently. A strong sense of accountability will drive your participation in team goals and community involvement, enabling you to promote Mercantile Bank effectively.

Adaptability is key, as you will wear multiple hats and remain informed about industry changes to share valuable insights with clients and peers.

Requirements:

• 1-3 years of relevant experience (Customer Service Representative)
• 3-5 years of relevant experience (Personal Banker)
• Effective and efficient communication (written and verbal)
• Cash handling/data entry with accuracy
• Ability to prioritize and multitask job expectations
• Comfortable having conversations with customers and cross-selling products and services when opportunities are uncovered.
• Adaptable to an Internally and Externally Changing Environment
• Interpersonal Skills

Preferred:

• Banking Experience

Banker: Work Schedule

On average, this position works banking hours Monday - Friday, 8:30am - 5:00pm. Community activities may require evening and weekend hours. Day travel is required for some meetings and training.