Customer Service Representative I

COMPANY OVERVIEW Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us. As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we’re ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment: We’re in every construction market. Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build your ambition. ABOUT THE ROLE We’re looking for a Customer Service Representative I to join our team and help deliver an exceptional experience for our customers. In this role, you’ll support the full order lifecycle—entering orders, resolving issues, coordinating internal teams, and ensuring customers receive accurate, timely information. Your ability to problem‑solve, stay organized, and communicate clearly will make you a trusted partner to our customers and teammates. WHAT YOU’LL ACCOMPLISH Order Entry & Customer Support (60%) Receive and enter customer orders via phone, email, fax, and web. Support order entry for Duro-Guard product lines. Ensure orders are accurate, complete, and aligned with product specifications. Identify and correct incomplete or inaccurate customer submissions. Navigate all required systems with confidence. Understand product capabilities, shipping methods, manufacturing processes, and inventory locations. Collaborate with related departments as needed during the ordering process. Customer Issue Resolution (30%) Assist customers with shipping questions, returns, credits, order changes, and general service needs. Investigate concerns across required systems and determine appropriate solutions. Escalate issues or pricing exceptions when needed. Process credits/returns up to $500 without approval. Coordinate with internal teams such as Warranty, Inventory, Shipping, Production, and Accounting. Follow up with outside vendors to ensure timely resolution. OEM Order Support (5%) Enter standard OEM orders and prepare basic quotes. Apply general knowledge of OEM customer needs and calculate required materials. Additional Responsibilities (5%) Provide support for other customer service functions including CSA duties, switchboard coverage, gatekeeping, and out‑of‑stock notifications. Perform other tasks assigned by management. WHAT WE’RE LOOKING FOR Bachelor’s Degree 1–2 years of customer service experience (required) Strong written and verbal communication skills Ability to remain calm and professional in challenging customer interactions Comfortable navigating multiple computer programs Strong attention to detail and accuracy Ability to evaluate information, problem‑solve, and recommend solutions Positive, team‑oriented attitude with the ability to handle multiple tasks at once WHAT WE OFFER Competitive salary & Bonus Incentive Retirement Savings: Choose from 401(k) pre‑tax and/or Roth after‑tax savings Medical, Dental, Vision, Disability and Life Insurance Holistic Health & Well‑being programs Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA) Paid time off including 12 paid holidays Paid Parental Leave (maternity & paternity) Educational Assistance Program BUILDING INCLUSIVE WORKSPACES At Amrize, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you’ll have the chance to build your ambition! Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities. Amrize North America Inc. participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the United States. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email View email address on click.appcast.io. This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process. While we sincerely appreciate all applications, only candidates selected for an interview will be contacted. PROTECT YOURSELF FROM RECRUITMENT FRAUD The only way to apply for a position at Amrize is through our official Careers website. Be cautious of unsolicited offers or requests for information from other sources. Learn how to protect yourself from recruitment fraud here: Fraudulent Job Offers Policy #J-18808-Ljbffr