General Manager (voco The Shelby Myrtle Beach by IHG)

General Manager

We are seeking an experienced hospitality professional to join our team as General Manager at voco The Shelby Myrtle Beach by IHG! As General Manager, you will be responsible for providing leadership to the management team, creating and developing team goals, and ensuring the highest quality of guest service is provided at all times. The General Manager is responsible for all aspects of property management including maximizing financial performance, ensuring high satisfaction levels with associates and guests, and executing all policies and procedures while constantly striving to improve all standards of the operation.

General Manager responsibilities include, but are not limited to:

• Provides leadership to the management team; acts as a coach and resource for daily operations and career development. Creates and communicates team goals.
• Ensures the highest degree of quality guest service is maintained at all times, through prompt and courteous care. Meets or exceeds previous service scores and internet rankings. Investigates complaints and initiate corrective action. Promptly resolves any guest complaints or issues.
• Works with other departments effectively, such as sales, revenue management, the call center, etc. to achieve the goals of the property. Expresses ideas and/or concerns regarding property strategies.
• Manages finances of operations including budget and inventory controls. Controls expenditures, labor, supplies, etc. in relation to financial forecasts and budget.
• Implements and maintains an effective open-door communication system that encourages feedback and interaction between all departments.
• Completes property walks to interact with guests and associates; identify successes, issues, concerns and opportunities. Celebrates successes and coach or counsel managers or team members on any deficiencies.
• Upholds the highest standards of cleanliness, sanitation, safety, and conduct.
• Communicates effectively, both verbally and in writing, to provide clear direction to the managers and team members.
• Maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
• Interacts with the general public, customers, associates, vendors, and government officials with professionalism, tact and courtesy.
• Understands the government regulations affecting resort operations; ensure the resort operates in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
• Demonstrates positive leadership characteristics which inspire team members to exceed standards, and promote team empowerment.
• Ensures proper communication within the resort by conducting regular meetings with all managers.
• Delegates duties and projects with consistent follow up.
• Other duties as assigned.

We are seeking an experienced General Manager who has an undeniable passion for providing exceptional service to his/her team and guests. The qualities below include, but are not limited to, what we are seeking in the individual to join our team:

• Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.
• Experience in hotel/resort management with properties of comparable size
• Experience successfully managing large teams
• Track record of positive leadership characteristics which inspire team members to exceed standards, and promote team empowerment; team leader and developer
• Excellent organizational skills
• Solid self-starter and self-motivated to accomplish goals with a strong sense of responsibility
• Proven job reliability, diligence, dedication and attention to detail.
• Proven "manage by walking around" style
• Communicates effectively, both verbally and in writing, to provide clear direction to the managers and team members; conducts regular meetings with managers and associates
• Celebrate successes and coach or counsel managers or team members on any deficiencies
• Focuses on possibilities and what can be done, not what cannot be accomplished
• Proficient with computers, Microsoft office programs, financial systems and reporting
• Strong business acumen and industry knowledge
• The ability to anticipate customer needs, change goals and direction quickly and multitask
• Capable of using independent judgment/solid decision making skills
• Proven comfort and experience to interact effectively with all levels of management, guests, and associates, both inside and outside of the organization

Qualifying team members may enjoy the following benefits:

• Medical and Dental insurance
• Supplemental insurance plans (ex. Vision, Life, etc…)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount
• And more!

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.

Brittain Resorts & Hotels has been setting the standard for legendary guest satisfaction, property management, and marketing since its roots began in 1943 at the historic Chesterfield Inn in Myrtle Beach, S.C. From the beginning, the Brittain family worked as a team, doing everything from making beds to washing dishes on a busy weekend, creating an environment where integrity and trust are paramount even today. With decades of experience in the hospitality industry, we have fostered a set of core values that guide associate development on a personal and professional level.

Today, Brittain Resorts & Hotels manages a portfolio of over 4,000 rooms across 30+ hotels and resorts, along with 45+ restaurants and bars throughout the United States.

We believe that great service starts with great people. Our dedicated team of talented individuals continuously pushes the boundaries to provide exceptional guest experiences. At BRH, we recognize that our associates are our greatest asset, and we are committed to their success. Whether you're looking to launch your career or take the next step, we offer rewarding opportunities for growth and advancement in the hospitality and tourism industry.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.