Managing Consultant, Epic Patient Flow & Capacity Management

Job Description

Job Description

We are seeking BOTH a Managing Consultant AND Senior Consultant, Epic Patient Flow & Capacity Management to lead patient flow and capacity management engagements for hospitals and health systems. This role requires deep expertise in Epic Grand Central and hospital operations, including patient placement, transfers, bed management, environmental services, patient transport, discharge progression, and enterprise capacity management.

The ideal candidate will partner with hospital executives, operational leaders, clinicians, informatics teams, and application teams to design and implement solutions that improve patient throughput, optimize capacity utilization, and enhance operational performance.

Key Responsibilities

• Lead Epic Grand Central implementation, optimization, assessment, stabilization, and operational improvement engagements.
• Assess current-state patient flow operations, system configuration, governance structures, performance metrics, and organizational constraints.
• Design future-state workflows for bed requests, bed assignments, patient placement, transfers, level-of-care changes, environmental services, patient transport, discharge progression, and capacity escalation.
• Advise on patient placement models, transfer center operations, bed management processes, escalation pathways, and capacity governance frameworks.
• Support the design and optimization of capacity command centers, including operating models, decision-making structures, communication processes, technology enablement, and performance measurement.
• Lead design and validation activities for Epic Grand Central functionality, including patient movement, bed planning, bed boards, room and unit configuration, transfer workflows, environmental services, transport, discharge status, and related operational tools.
• Evaluate dependencies across Epic applications including Grand Central, Prelude, Cadence, ASAP, EpicCare Inpatient, OpTime, Rover, Cogito, reporting tools, interfaces, and third-party capacity management solutions.
• Translate operational requirements into system design decisions, build specifications, workflow documentation, testing plans, and implementation roadmaps.
• Lead integrated testing, workflow validation, clinical and operational simulations, cutover planning, training readiness, go-live support, and post-live stabilization activities.
• Develop recommendations to reduce patient delays, emergency department boarding, transfer bottlenecks, bed turnaround times, and unnecessary variation in patient placement.
• Establish performance measures and reporting requirements related to occupancy, throughput, length of stay, discharge progression, transport responsiveness, transfer acceptance, and capacity constraints.
• Facilitate stakeholder sessions with nursing, hospital operations, transfer center, environmental services, transport, emergency department, procedural, ancillary, and technology leaders.
• Communicate findings, risks, recommendations, and decisions to executive stakeholders.
• Manage project scope, timelines, deliverables, risks, issues, dependencies, and team assignments.
• Mentor and develop consultants and client team members through coaching and feedback.
• Support proposal development, solution design, effort estimation, presentations, and other business development activities.
• Contribute to the development of reusable methodologies, assessment tools, and best practices.

Required Qualifications

• Bachelor’s degree from an accredited college or university.
• Minimum of 5 years of experience in EHR implementation, optimization, healthcare technology, patient flow operations, or a related field.
• Epic Grand Central certification, or prior certification with the ability to obtain or renew certification.
• Proven experience leading Epic Grand Central implementation, optimization, upgrade, stabilization, or operational improvement initiatives.
• Strong understanding of hospital patient flow, bed management, transfers, environmental services, patient transport, discharge progression, and capacity management.
• Experience leading project teams, application teams, operational workgroups, or large project workstreams.
• Ability to develop and manage project plans, deliverables, risks, issues, dependencies, and key stakeholder decisions.
• Strong facilitation skills with operational, clinical, technical, and executive stakeholders.
• Ability to translate operational challenges into workflow, technology, governance, and performance measurement solutions.
• Excellent written, verbal, and presentation skills.
• Consulting or significant client-facing experience within healthcare organizations, healthcare technology environments, or EHR-related settings.
• Ability to travel up to 50%.
• Flexibility to support implementation and go-live activities outside standard business hours as needed.

Preferred Qualifications

• 7+ years of healthcare technology, patient flow, or capacity management experience.
• Additional Epic certifications or experience with Prelude, Cadence, ASAP, EpicCare Inpatient, OpTime, Rover, Cogito, or related applications.
• Experience establishing or optimizing healthcare capacity command centers.
• Experience with transfer centers, centralized patient placement, enterprise bed management, and multi-hospital capacity coordination.
• Operational leadership experience within hospital operations, nursing operations, patient placement, transfer centers, environmental services, or patient transport.
• Experience supporting academic medical centers, integrated delivery networks, pediatric hospitals, or multi-state health systems.
• Experience developing patient flow dashboards, capacity metrics, escalation criteria, and executive reporting.
• Knowledge of clinical systems integration, real-time location services (RTLS), communication platforms, and third-party capacity management technologies.
• Lean, Six Sigma, Project Management, Nursing, Clinical Informatics, or Healthcare Administration credentials.
• Experience supporting business development, proposal preparation, solution design, and account growth initiatives.

Travel: Up to 50%
Employment Type: Contract to Hire
Experience Level: Managing Consultant / Senior Consultant
Industry: Healthcare Technology, Epic EHR, Patient Flow & Capacity Management

Hourly Rate Range: $_85_ - $_100_ /hr

Benefits: Medical/Dental/Vision

This client supports data centers through its infrastructure and engineering subsidiaries by providing mission-critical electrical, design, testing, and commissioning services.

Company Description

This client supports data centers through its infrastructure and engineering subsidiaries by providing mission-critical electrical, design, testing, and commissioning services.