Concession Stand Attendant

Concession Stand AttendantDuluth Entertainment Convention Center - Duluth, MN Start Date 08/20/2026 End Date 08/31/2026OverviewSalary Range $13.00 - $17.00 HourlyDescriptionTitle Concession Stand Attendant (All shifts, including DAY Shifts)Hourly WageEvents with gratuities $13/hour + gratuities | average $17-$30 per hourEvents without gratuities $17/hourJob Summary Concession Stand Attendants use exceptional customer service skills and take orders, serve customer their food and beverage orders, and process payments using the point-of-sale system. The position is scheduled during sporting events, concerts, conventions, arts and entertainment, and any event that requires concession services.Requirements and CompetenciesAbility to maintain effective and positive communication skills.Ability to ensure a high level of customer service.Ability to adapt to changes, delays, or unexpected events.Ability to move quickly throughout the facility to different event spaces.Ability to work at a fast pace.Ability to stand for long periods of time.Ability to work in spaces with fluctuating temperatures, from hot and humid to cold.Ability to resolve problems and manage difficult situations as needed.Ability to follow detailed instructions, either written or verbal.Excellent time management and organizational skills.Ability to work well in a team-oriented environment.Preferred Education and ExperienceA minimum of one year of customer service experience in the food service industry.A minimum of one year of point of sale and cash handling experience.Experience using a point-of-sale system.Food Service experience.Essential Functions(Reasonable accommodations may be made for individuals with disabilities.)Serve customers from a clean and well-stocked concession stand.Be familiar with and able to discuss with customers the entire concessions menu and prices.Itemize totals for service using the point-of-sale system and process payments.Prepare food items such as popcorn, hot dogs, nachos, beverages and other concession stand items.Stock and replenish condiments.Work as a team to complete duties, for example, opening and closing procedures.Maintain the cleanliness of the concession stand and follow all safety and sanitation procedures and policies.Perform opening and closing duties, and required projects as directed by a supervisor.Perform stocking duties in the concession stands and commissary before and during events.Assist with maintaining all equipment and products in a neat, clean, and orderly manner, following appropriate procedures.Follow all health, safety, and sanitation protocols.Work productively and positively in a team-oriented environment.Attend all required employee meetings and trainings, virtually and in-person.ScheduleShifts vary according to staffing needs and to the event schedules, can be day shift and/or afternoons, evenings and/or weekend shifts, and may include some holidays. Availability for UMD Men's Hockey games during the season is essential. This position will average 10-20 hours per week. Uniform The required dress may fluctuate based on the events within the DECC.Casual/Sport/Concert Events - The DECC will provide shirts with the DECC logo. Employees must provide jeans and comfortable footwear.Formal Events - Business professional attire will be the standard, but there can be fluctuation based on event themes and tone. The DECC will provide required uniforms, such as shirts, and the employee must provide appropriate pants, such as black pants.Supervisory Responsibilities NoneWork Environment The majority of work will be performed indoors; some events will be held outdoors in different seasons. Many of the work areas will fluctuate from moderate to loud noise levels. The temperature in the work areas can fluctuate from extremely hot and humid (80-90 degrees) to cold, such as outdoor winter weather in freezing temperatures.Physical Demands This position will require someone that is able to stand on their feet for many hours at a time, moving quickly to different places in the facility based on event needs. Often, multiple events are taking place at the same time, and there will be a lot of walking to the different event spaces. The employee will need to use their hands frequently, and be able to see, hear, and speak often. This position will require bending and maneuvering, and the ability to move and lift to 50 pounds at times.Additional Eligibility RequirementsMust be 16 years of age or older.Successful completion of reference checks.Successful completion of a background check.Successful completion of a drug test, if applicable.Work Authorization/Security Clearance Requirements The DECC uses USCIS Form I-9 to verify the identity and employment authorization of individuals hired for employment. On the form, an employee must attest to his or her employment authorization. The employee is required to present the DECC with acceptable documents evidencing identity and employment authorization at the time of hire. The DECC will examine the employment eligibility and identity document(s). The list of acceptable documents can be provided by Human Resources.At-Will Employment This position is at will. This means if you are offered the position and accept, your employment with the DECC is for an indefinite period of time and it is subject to termination by you or the DECC, with or without cause, with or without notice, and at any time. Nothing in this job description or any other policy of the DECC shall be interpreted to be in conflict with or to eliminate or modify in any way, the at will employment status of this position.The at will employment status of an employee of the DECC may be modified only in a written employment agreement with that employee which is signed by the Executive Director or the Chair of the DECC Board of Directors.By your signature below, you acknowledge your understanding that your employment with the DECC is at will, and that nothing in this description is intended to constitute a contract of employment, express or implied.EEO Statement The DECC is an Equal Opportunity Employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualification and ability. The DECC does not discriminate in employment practices on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation or any other characteristic protected by law. The DECC will follow any state or local law that provides greater protection. This policy is neither exhaustive nor exclusive. The DECC is committed to taking all other actions necessary to ensure equal employment opportunity for persons with disabilities in accordance with the ADA and all other applicable laws.Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.FLSA Classification Non-ExemptType of Position Part-TimeType of Employment At-WillDepartment ConcessionsReports to Concession Manager, Front of HouseTravel Required NoBenefits:Free parkingEmployee wellbeing initiativesMonthly bus pass bus reimbursement programPublic Employee Retirement Account (PERA) – Pension Plan – with employer matchOptional Minnesota Deferred Compensation PlanFree Employee Assistance ProgramPaid Time Off