Bilingual Prepaid Wireless Field Support Specialist at American Cybersystems, Inc. in El Segundo, California

Bilingual Prepaid Wireless Field Support Specialist

A client of Innova Solutions is immediately hiring for a Bilingual Prepaid Wireless Field Support Specialist. Position Type: Part Time (6 hour a week), Contract to Hire Duration: 3 months Location: El Segundo, CA 90245 (Remote) As a Bilingual Prepaid Wireless Field Support Specialist, you will:

• Serve as the primary liaison for Mandarin-speaking prepaid wireless retail partners.
• Provide on-site and remote support to optimize retailer engagement and sales performance.
• Educate store owners and their staff on prepaid wireless products, promotions, and best practices.
• Inspecting and driving Chinese marketing campaigns at retail stores
• Receiving calls as first point of contact to help resolve dealer escalations
• Develop and deliver Mandarin-language training sessions for retailer support agents.
• Support coaching and calibration sessions to improve customer service and support consistency for Mandarin speaking care agents
• Support social media and messaging platforms used by Chinese-speaking retailers (e.g., WeChat, WhatsApp, etc.).
• Assist with the creation and translation of Mandarin-language digital content, guides, and promotional materials.
• Monitor feedback and trends from digital channels to inform training and support strategies.
• Provide feedback and recommendations on the usability of internal and customer-facing apps in Mandarin.
• Collaborate with product and UX teams to improve Mandarin language integration and user experience.

The ideal candidate will have:

• Wireless sales in indirect sales or pre-paid experience preferred
• Must adapt well to change and enjoy working in a fast paced sales environment
• Bilingual proficiency in Mandarin Chinese and English (Required)
• Familiarity with social media platforms (especially WeChat) used in Chinese-speaking communities
• Tech-savvy with strong knowledge of mobile applications and digital tools
• Excellent communication, interpersonal, and problem-solving skills
• Willingness to travel within assigned territory for field visits and training sessions

Qualified candidates should APPLY NOW for immediate consideration! This position is only open to applicants who can be engaged on a W-2 basis.

Pay Range*: $40-$45 per hour Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.