General Manager

Job Description

Job Description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Bonus based on performance

About our Brand

More than a group of hotels, the LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. The LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. The LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

We are seeking a dynamic General Manager to join our team.  A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Job Overview

The General Manager is responsible for the day-to-day operations of the hotel. This includes, but is not limited to, Front Office, Food and Beverage, Housekeeping, Engineering, Security, and Administrative departments. 

They will be expected to communicate the vision, direction, and purpose of all hotel and company initiatives, and achieve and maintain superior financial results while fostering a guest-focused environment. They will develop and drive strategies and tactics that make a big impact and actively seek out critical information on market trends, segment behavior, and other data to make informed decisions. They will create and promote learning opportunities and development plans for direct reports, with the aim of fostering a culture of development across the broader team. 

The person having this position must possess good communication skills, have the ability to resolve conflict, and have a thorough understanding of LINE policies, procedures and expectations.  
Because of the fluctuating demands of the company’s operation, it may be necessary that each
employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.

Essential Functions & Responsibilities

Administrative:

• Serve as the liaison between your property and the Managing Director
• Manage expenditures from the Annual Operating Budget and Capital Reserve Budget
• Monitor and manage the guest billing and collection procedures including delinquency, suspension, etc.
• Initiate, implement, understand and analyze accounting procedures to include: labor forecasts, inventory procedures, financial forecasting, annual budgeting procedures, capital expenditures, payroll and month-end analysis
• Review payroll records for appropriate personnel
• Implement policies and procedures including but not limited to severe weather, safety and fire
• Responsible for planning, documenting, implementing and monitoring department training programs
• Accountable for the timely completion of any projects as requested
• Comply with hotel purchasing and invoice procedures
• Coordinate contract services relevant to specific areas of responsibility
• Develop a continuous five-year capital improvement plan for operations
• Ensure that all accounting standards are adhered to
• Implement and adhere to the company Standard Operating Procedures for all departments
• Maintain accurate records and files of hotel programs

Communication:

• Communicate effectively and collaboratively with intercompany support teams- Brand, Revenue, People, Finance, Engineering and Sales
• Communicate and interact with each employee, guest, investor and hotel management employees with courtesy, dignity and respect while maintaining a consistent professional demeanor
• Ensure all calls are answered in a courteous and professional manner
• Ensure follow-up to escalated guest comments and comment card responses via telephone/email and provide follow-up documentation within five (5) business days
• Initiate and maintain effective positive communication between guests and personnel
• Maintain an “Open Door” communication policy for personnel and guests
• Maintain contact with trade associates, business improvement districts, professional organizations and industry publications for improvement of procedures and new technical advances
• Organize and conduct staff meetings and one on ones with direct reports

People:

• Responsible for interviewing, selecting, training, guiding and managing employees
• Ensure company recruiting and onboarding procedures are adhered to
• Ensure all employees are in appropriate uniform and attire for their scheduled shift
• Maintain an increased awareness of safety issues
• Maintain and monitor effective personnel relations in a supportive, confidential environment
• Ensure maintenance of job descriptions, postings, personnel evaluations, pertinent telephone listings and benefit communication
• Implement labor standards and tailor job description templates to the specific hotel
• Ensure development of a hotel-specific orientation and implement both property and corporate orientations
• Administer and train on progressive discipline policies and procedures
• Responsible for performance evaluations and setting annual goals for personnel

Operations:

• Ensure that all staff is delivering the levels of service in accordance with the hotel standard operating procedures
• Have a thorough understanding of the maintenance of the property
• Oversee maintenance of property exteriors and public spaces and conduct daily inspections
• Adhere to all written mandatory policies and procedures, manuals, memos and oral instructions
• Oversee project completion for preventative maintenance, deep cleaning and special projects
• Ensure the successful execution of all property events and local activations as needed
• Oversee planning and pricing of all menus items
• Have a thorough understanding of services, amenities and offerings
• Maintain current knowledge of all activities and events in the surrounding areas
• Oversee the entire guest experience, from pre-arrival through departure
• Promote and encourage guest name recognition at all times
• Responsible for reviewing, understanding and following up on hotel guest needs
• Coordinate and monitor contract services to ensure performance and productivity involving special projects and daily maintenance of grounds and guest rooms to meet guest expectations
• Coordinate par level and stock of all inventory items
• Oversee the weekly work schedule of all personnel
• Ensure safety equipment, fire extinguishers, first aid kits, etc. are inspected and in good working condition
• Ensure that all equipment within the area of responsibility is maintained and in good working condition
• Oversee safety and emergency procedures and know the OSHA requirements

Competencies, Requirements and Skills:

• At least five (5) years’ experience as hotel General Manager or relevant position required at a full service property with 300+ rooms
• Proven track record managing hotels with a strong group and banquet business, including oversight of large-scale events and catering operations
• Bachelor’s degree required
• Experience in Austin area market preferred
• Strong ability in using MS Office (MS Excel and MS PowerPoint, in particular)
• Ability to work with PMS and POS software
• Outstanding communication and interpersonal skills
• Excellent reading, writing and oral proficiency in the English Language
• Excellent organizational and time management skills
• Excellent attention to detail
• Financial Management
• Performance Management
• Business Acumen
• Ethical Conduct
• Leadership
• Ability to multitask
• Work well under pressure, be a team player

Compensation & Benefits
We offer competitive wages and benefits while fostering a diverse and inclusive work experience.  
We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.