Operations Auditor

Title: Operations Auditor

Unit: Evaluation and Quality Improvement

Reports to: Director of Data Integrity and Compliance

Status: Full Time; Regular; Exempt

Salary Range: $66,000 - $71,000 annually

Location: Long Island City, Queens

Days/Hours: Monday to Friday, 9:00am to 5:00pm

Organization Overview:

The Fortune Society, Inc. (Fortune) has been working for over 57 years in service to our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thus strengthening the fabric of our communities. The organization has evolved into one of the nation’s preeminent reentry and justice-informed service organizations, providing formerly incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities.

Fortune has grown steadily over the years to an agency with over $90 million in annual budget with approximately 600 staff. We anticipate that we will keep growing, both in size and depth of service. Fortune has a dual mission: both advocacy and service. The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society. The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program. Each service we provide is informed by the needs of the population we serve. Fortune currently serves approximately 18,000 people a year. Our program models are recognized, both nationally and internationally, for their quality and innovation. We have locations in Brooklyn, The Bronx, Manhattan and Queens.

Position Summary:

Reporting to the Director of Data Integrity and Compliance, the Operations Auditor will advance the program audit and quality assurance agenda of The Fortune Society. They will work closely with program leaders to evaluate program compliance and performance and support the development of strong risk management and internal control systems to ensure program objectives are met. The Operations Auditor will also collaborate with units and EQI Program Analysts to ensure timely follow‑up on recommendations resulting from audit findings.

Core Competencies:

Mission and Fit : Embodies Fortune’s mission and values and will be an effective member of the team in furthering both. The candidate should exhibit compassion and understanding for our participants (wherever they are in their re-entry process) and embrace Fortune’s core value that none of us should be measured against the worst things we have done.

Collaboration: The Operations Auditor must be comfortable collaborating across all levels of staff and departments, particularly in understanding the root causes of operational issues. They should be able to conduct systems‑thinking interviews, evaluate both qualitative and quantitative program elements, provide constructive feedback, facilitate organized meetings, lead group discussions, and clearly communicate project updates while managing competing priorities.

Organizational and Time Management Skills : This position involves self‑directed projects requiring deep analysis of agency processes, data entry patterns, staff and client workflows, and reportable outcomes. The Operations Auditor must be highly organized, detail‑oriented, curious about root causes, and able to handle multiple tasks and deadlines.

Analysis: The Operations Auditor must possess strong analytical and data‑management skills to identify and advise leadership on root causes of compliance issues and operational challenges using quantitative methods. They should be familiar with data tools such as Microsoft SQL Server and Microsoft Excel.

Essential Duties and Responsibilities:

• Independently lead internal audits of programs, including chart reviews, documentation review, and monitoring fidelity to program models.
• Share audit findings with program staff and collaborate with program Directors and EQI Program Analysts to assess corrective action plans.
• Develop tools to evaluate day‑to‑day quality assurance and compliance with program/unit objectives.
• Assist programs in preparing for announced and anticipated funder or regulatory site visits and audits.
• Maintain summaries of audits conducted, findings, recommendations, and corrective action implementation.
• Partner with EQI Program Analysts to develop a Continuous Quality Improvement (CQI) program, implement best practices, standardize forms, draft policies and procedures, and ensure contractual and programmatic compliance.
• Coordinate with analysts and program Directors to ensure the accuracy and integrity of agency data collection, transmission, and reporting.
• Conduct special reviews as requested by agency leadership.
• Perform other related duties as assigned.

Qualifications:

• Bachelor’s degree is preferred, preferably in public administration, public health, human services, criminal justice, sociology, social work, or a related field, or an equivalent combination of education and experience.
• Minimum of two years of related work experience in a clinical, nonprofit, or government setting.
• Ability to interpret and analyze relevant statutes, regulations, contracts, and oversight‑agency policies.
• Proven organizational and time‑management skills with the ability to manage fast‑paced, multifaceted, deadline‑driven projects.
• Strong project‑management abilities, attention to detail, and the capacity to influence without authority.
• Proficiency with MS Office, including Excel.
• Experience with relational databases such as Microsoft SQL Server preferred.
• Strong sense of urgency and ability to drive projects to completion independently or collaboratively.
• Self‑starter with initiative and the ability to be proactive.
• Team‑oriented, open to feedback, and eager to learn and grow.
• Excellent verbal and written communication skills, with experience working across levels of staff.
• Ability to develop practical, efficient solutions and use resources creatively.
• Meticulous attention to detail paired with the ability to see the big picture.
• Prior experience in audit, quality assurance, or compliance preferred.
• Experience working with formerly incarcerated individuals or diverse populations is a plus.
• A sense of humor.

We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus.

Physical Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.