Auditor, Security Enablement - 1st Shift - Full Time

Job Overview: Monday - Friday, 8am-4pm ($31.50/Hr) Analytical and Operational Competencies Audit physical security records in ServiceNow for accuracy, completeness, and alignment with service-level agreements (SLAs). Apply strong attention to detail during data validation, cleanup, and user acceptance testing in our global ticketing platform. Identify data-quality issues, including incorrect ticket categories, inaccurate closure codes, missing work notes, and incomplete follow-up actions in ServiceNow. Create user-level reports and dashboards that help Security Operations interpret trends, risks, and required actions (i.e., ServiceNow ITIL, Power BI, Genetec Security Center). Learn quickly and apply new physical security system standards, tools, and processes with minimal oversight. Document and communicate root-cause analyses clearly, including findings, contributing factors, and recommended corrective actions. Physical Security & Technology Literacy Demonstrate working knowledge of physical security terminology and operations without requiring field-technician-level expertise. This includes understanding DFO/DHO terminology, common alarm and incident types, and how access control and video management break-fix events relate to tickets, vendor dispatches, and investigations. Understand badge-access processes, approval requirements, and the badge credential lifecycle. Trace operational events from alarms to tickets, assigned actions, remediation, and verified outcomes. Adapt to new physical security processes and workflows with minimal disruption. Compliance and Audit Mindset Follow a consistent, repeatable audit methodology. Analyze operational data and document audit findings clearly and objectively. Track remediation activities through completion and verify that tickets are properly resolved and closed. Identify recurring patterns, such as repeat alarms, systemic issues, control weaknesses, and training gaps. Follow standard operating procedures and understand the importance of consistency within a global ticketing system (i.e., ServiceNow). Apply and reinforce established standards consistently.

CA PPO 120931

#WER123

#J-18808-Ljbffr Prosegur Security USA, Inc