Technical Sales Specialist (Surface Chemistry)

Job Description

Job Description

Aculon, a fast-growing San Diego-based leader in advanced surface treatment technologies, is seeking a highly motivated and task-oriented individual for a full-time Technical Sales Specialist (Surface Chemistry) role at our corporate headquarters.

We’re looking for someone who is not only a team player but thrives on follow-through and takes pride in getting things done right the first time. If you bring energy, attention to detail, and a strong sense of ownership to your work—we want to hear from you.

What You Bring:

• A strong work ethic, excellent follow-through, and a “get-it-done” mindset
• Outstanding multitasking skills and the ability to stay organized in a fast-paced environment
• Exceptional communication skills—written and verbal
• Confidence and ability to make outbound calling and technical conversations (we’ll train you on the science)
• Experience with Salesforce or other CRM platforms is a plus
• A team-first mindset with the maturity to work independently and collaboratively

What You’ll Do:

• Serve as the primary point of contact for inbound customer inquiries, providing prompt, accurate, and professional responses to technical questions regarding Aculon’s chemical products
• Gather and assess customer business needs and goals to ensure alignment with Aculon’s product offerings and capabilities
• Initiate the sales process by qualifying inbound leads and presenting relevant product and service information to prospective customers
• Collaborate with the Sales and Lab teams to plan, schedule, and execute projects that meet customer requirements and timelines
• Review incoming purchase orders to identify unique customer requirements and communicate special needs to the Sales and Operations teams
• Assist in improving lead response time, conversion rates, and overall customer satisfaction and retention
• Make outbound calls to prospects and existing customers to support business growth and relationship development
• Maintain and update customer and prospect records in Salesforce with accuracy and attention to detail
• Support the development of targeted marketing campaigns by helping organize and segment customer data
• Promote best practices and optimization of Salesforce usage, including efficient organization of records and enhanced team communication
• Provide administrative support to the Business Development team as needed, ensuring seamless execution of sales activities and initiatives

Qualifications:

• Min 2 years of experience in Customer Service in a Technical Field (Required)
• BA/BS Degree science-oriented discipline Chemistry, Chemical Engineer, or the like (Preferred)
• Excellent written and verbal communication
• Detail-oriented and thorough
• Demonstrated ability to work in a team environment
• Strong proficiency Microsoft Office Suite (Excel, Outlook, PowerPoint and Word) applications
• Excellent Interpersonal skills
• Excellent Organizational and Time Management skills
• Willingness to learn and take on new challenges
• Ability to sit for prolonged periods of time

What We Offer:

• A supportive, team-oriented environment where your contributions are valued
• The opportunity to learn cutting-edge surface treatment technologies
• A chance to grow with a company that’s scaling quickly and making a global impact
• We can teach you the technology—what we need from you is a strong work ethic, a passion for helping customers, and a positive, can-do attitude.

Compensation and Benefits:

• We offer a competitive compensation package commensurate with experience and aptitude, as well as comprehensive health.
• Job Type: Full-time
• Starting Pay from: $75,000.00 per year plus merit bonuses
• Benefits:
• Health insurance
• Paid time off
• Dental and Vision insurance
• Stock Options

Location San Diego County

No relocation reimbursement offered.

MUST BE AUTHORIZED TO WORK IN THE U.S. WITHOUT SPONSORSHIP

Job Type: Full-time

Pay: From $75,000.00 per year