Sales Support Specialist

Job Summary Inside component of “localized” sales team: Sales Support Specialist and Sales Representative. Support function for client contact via incoming/outgoing phone calls, emails and client showroom visits; and direct assistance to representatives as inside partner. Additional job-related/territory duties and showroom responsibilities. Essential Functions Interact with clients, openly talking about our sales line and guiding customers through the showroom experience. Handle client contact including inventory inquiries, order placement, sample requests, product information, and project specific follow‑up. Assist reps as inside partner for project system maintenance, sample requests, selecting alternates, and follow‑up communication with clients. Perform miscellaneous duties such as local showroom sample inventory maintenance and maintaining work environment to Maharam standards. Knowledge and Skills Well‑honed in‑person customer service experience. Superior telephone skills. Ability to handle problem resolution professionally and with confidence; such as price, delivery, quality or installation problems. Organized and able to multi‑task. Desire to work as part of a team. Excellent communication skills both written and verbal. Computer savvy with working knowledge of MS Office (Outlook, Excel, Word) and ability to learn various Maharam specific computer functions. Education and Experience • Bachelor’s degree or equivalent, preferred. 2–4 years customer service experience. Compensation and Benefits Compensation range: $25.00 - $28.00 per hour. Benefits include Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day‑Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), Short/Long Term Disability, and other special perks. Equal Opportunity Employment We are committed to equal opportunity employment, including veterans and people with disabilities. This organization participates in E‑Verify Employment Eligibility Verification. #J-18808-Ljbffr