Veterinary Receptionist

Veterinary ReceptionistThe Pet Wellness Group is hiring a full-time Veterinary Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.What to ExpectAs you join our mission to provide the very best care combined with the latest and most up-to-date facilities and equipment, expect to be supported in your work and home life with:All the benefits you deserve— medical, dental, vision, retirement for full-time employeesPaid time off. Take the time you need to recharge.Employee pet discount because we know your pets are family, too.401(k) with a generous company match to help you invest in your future while you care for pets today.Salary: $16.00 - $20.00 per hour, determined by the candidate's skills, experience, and qualifications.Schedule: This is a full-time position, 4 days a week and every other Saturday.Key Responsibilities:Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.Assist in maintaining cleanliness and organization to ensure a positive client experience.Qualifications:Previous experience as a veterinary receptionist is preferred.Strong organizational and multitasking skillsAbility to maintain a calm, professional, and positive demeanorAbout The Pet Wellness GroupAt Pet Wellness Group, we're more than just a veterinary hospital—we're a team of dedicated professionals passionate about providing exceptional care for pets and peace of mind for their people. Our hospital combines progressive veterinary medicine with personalized service in a warm, welcoming environment. We are a full-service pet hospital that offers comprehensive medical services for pets in the Florence, Hebron, Burlington and Union areas.From wellness exams and dentistry to surgery and urgent care, we offer a full range of services tailored to meet each pet's unique needs. Our state-of-the-art facility is designed with both pets and pet parents in mind, and our experienced team is committed to making every visit as comfortable and stress-free as possible.