Hotel Front Desk Agent

Seva Hospitality

Company Description

Join the Choice Hotels team as a Front Desk Associate for a career in hospitality. Staybridge Suites Florence, an IHG Hotel, is seeking Friendly and Energetic Front Desk Associates to join our hotel operations team in Florence, Kentucky! Full-Time & Part-Time positions are available for 1st shift from 7am to 3pm and 2nd shift from 3pm - 11pm.

Job Description

JOB DESCRIPTION

Join the IHG Hotels & Resorts team as a Front Desk Associate for a career in hospitality. The award-winning Staybridge Suites is looking for Friendly and Energetic Front Desk Associates to join our hotel operations team in Florence, Kentucky! Full-Time & Part-Time positions are available for 1st shift (7am-3pm), 2nd shift (3pm - 11pm), and 3rd shift (11pm-7am).

FRONT DESK GENERAL JOB DESCRIPTION:

Aggressive negotiating skills and creative selling abilities to close on business.
Ensures a high level of customer satisfaction.
Answering Phones.
Making, Changing, Assisting w/ Reservations.
Looking Up Directions on the Internet.
Promoting Rewards Program.
Creative Thinking.
Assisting Sales.
Creating Good Customer Relations.
Problem Solving.
Filling In Others Shifts As Needed.

Qualifications

FRONT DESK GENERAL JOB REQUIREMENTS:

Exceptional Customer Service Skills.
Strong communication skills, written and verbal.
Strong organizational skills.
Must be self-motivated and results-oriented.
Be comfortable working independently.
Excellent time management skills.
Able to have a flexible time schedule.
Prior experience from IHG, Hyatt, Choice, Hilton, or Marriott hotels preferred / Not Required.
Prior experience from IHG hotels preferred / Not Required.
Basic Computer Skills.
Knowledge of Emailing a Plus / Not Required.
Energetic / Capable of Multi-Tasking.
Good with Following Up/Following Through.
Have Own Transportation / Be on Time.
Good Problem-Solving Skills.

This position may require the ability to work evenings and weekends with flexibility throughout the week as needed. Schedules will always be communicated in advance by a manager.

Additional Information

WHAT WE CAN OFFER YOU:

Dental insurance
Employee discount
Flexible schedule
Health insurance
Vision insurance
Marriott, Hilton, and IHG Hotel Discounts

Schedule:

8 hour shift
Monday to Friday
Nights as needed
On call
Rotating weekends

Apply

Vacancy posted 3 days ago

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