Senior Operations Manager

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Home office stipend
• Opportunity for advancement
• Paid time off
• Parental leave
• Profit sharing
• Training & development

Ideal Siding Denver/Boulder
Base Salary: $75,000-$95,000
Performance Bonus: Up to $60,000 annually
Profit Sharing & Phantom Equity Pathway
Target Total Compensation: $125,000-$175,000+
Top Performers: $200,000+

About Ideal Siding Boulder
Ideal Siding Denver/Boulder is one of Colorado’s fastest-growing exterior renovation companies specializing in premium siding, windows, doors, trim, soffit, fascia, painting, and exterior remodeling.
Our mission is simple:
Help homeowners love their homes again.
We are building the most recommended exterior renovation company in Colorado through exceptional customer service, world-class craftsmanship, strong systems, and outstanding people.
We are looking for a Senior Operations Manager who wants more than a job. We are seeking a business-minded leader who wants to help build something meaningful and participate in the long-term success of the company.

Position Summary
The Senior Operations Manager serves as the operational leader of the business and reports directly to the Owner.
This individual is responsible for overseeing all production operations, managing the Operations Manager, driving profitability, developing systems, improving customer satisfaction, and building a high-performing team.
This is a leadership role for someone who thinks like an owner and understands that operational excellence drives company growth.
Success will be measured by profitability, customer satisfaction, project execution, team performance, and operational efficiency.

Required Qualifications

• Minimum 7 years of leadership experience
• Minimum 5 years managing operations, project management, production, or construction teams
• Strong financial acumen and understanding of job costing
• Proven experience managing people and driving accountability
• Excellent communication and conflict-resolution skills
• Strong organizational and planning abilities
• Ability to build systems and improve processes
• Valid driver’s license and reliable transportation

Preferred Qualifications

• Residential remodeling experience
• Exterior construction experience
• Siding, roofing, restoration, windows, painting, or homebuilding experience
• Experience managing subcontractors
• Experience scaling a growing company
• Experience with CRM and project management systems
• P&L responsibility

Organizational Structure
Owner / President
↓
Senior Operations Manager / Director of Operations
↓
Operations Manager
↓
Project Coordinators
↓
Subcontractors, Vendors, and Field Teams

Key Responsibilities
Operational Leadership

• Manage and mentor the Operations Manager
• Improve and maintain company systems and SOPs
• Coordinate scheduling, production planning, and resource allocation
• Resolve escalated project issues
• Build accountability throughout the organization
• Lead all production and operational activities

Financial Performance

• Protect and improve gross margins
• Monitor job costing and profitability
• Reduce warranty and callback costs
• Improve labor efficiency and productivity
• Manage material procurement and vendor relationships
• Ensure change orders are identified, documented, and captured

Team Leadership

• Recruit, train, and develop team members
• Conduct performance reviews and coaching sessions
• Build future leaders within the organization
• Create a culture of accountability and continuous improvement

Customer Experience

• Ensure exceptional homeowner communication
• Oversee quality control processes
• Resolve customer concerns professionally and effectively
• Maintain high customer satisfaction ratings and reviews

Safety & Compliance

• Maintain OSHA and company safety standards
• Ensure proper documentation and compliance
• Promote a culture of safety throughout the organization

What Success Looks Like
This role is measured by objective performance metrics, including:

Financial Metrics

• Net Profit Performance
• Change Order Capture Rate
• Gross Margin Performance

Production Metrics

• On-Time Project Completion
• Schedule Adherence
• Production Capacity Utilization
• Warranty Callback Reduction

Customer Metrics

• Customer Satisfaction Scores
• Online Reviews and Reputation

Team Metrics

• Employee Retention
• Team Development
• Safety Performance

Compensation & Long-Term Opportunity
This is not a traditional salary position.
We are seeking a leader who wants to participate in the value they help create and who is motivated by performance, profitability, and growth.
Compensation Structure
Base Salary: $75,000-$95,000
Quarterly Performance Bonus: Up to $60,000 annually based on operational scorecard performance.
Target Earnings: $125,000-$175,000+
Exceptional performers may exceed these earnings through bonus and profit-sharing opportunities.

Performance Metrics Driving Bonus Compensation
Quarterly bonuses are tied directly to:

• Gross Margin Performance
• Net Profit Performance
• Customer Satisfaction
• On-Time Completion
• Warranty Reduction
• Team Retention
• Safety Performance
• Production Efficiency

Profit Sharing
Senior leaders who consistently perform at a high level may become eligible for participation in a company profit-sharing program tied directly to the overall success of the business.

Phantom Equity Opportunity
This role includes a pathway to participation in the company’s long-term Phantom Equity Program.
Phantom Equity allows key leaders to share in the future value and success of the company without requiring a capital investment.
Eligibility is based on tenure, performance, leadership contribution, and alignment with company values.

The Ideal Candidate

• Competitive but humble
• Process-oriented and organized
• Financially minded
• Comfortable making difficult decisions
• Obsessed with customer experience
• Strong with both people and systems
• Motivated by performance-based compensation
• Looking for a long-term leadership opportunity

Most importantly, you think like an owner and are excited by the opportunity to help build a company rather than simply manage one.

Application Questions
Please answer the following when applying:

1. What is the largest annual revenue operation you have directly managed?
2. Have you directly managed project managers, operations managers, or construction supervisors? If yes, how many?
3. What operational KPI or metric are you most proud of improving in your career?
4. Describe a situation where you significantly improved profitability in a construction, service, or operations environment.
5. Why are you interested in helping build Ideal Siding Boulder?

If you’re looking for a role where you can help build a company, lead a team, and participate in the value you create, we’d love to hear from you.

Flexible work from home options available.