Clerical Assistant 2 - Pottstown Customer Service Center

$36,831.00 - $54,162.00 Annually Montgomery County, PA Civil Service Permanent Full-Time

CS-2026-57632-00102

Department of Human Services HS OIM Pottstown CSC 09/01/2026 9/14/2026 11:59 PM Eastern 00102 00205170

AFSCME

A1 ST03 00210746 Office of Income Maintenance - Pottstown Customer Service Center 24 Robinson Street Pottstown, Pennsylvania 19464 Sherry Roberts View email address on click.appcast.io

THE POSITION

The Clerical Assistant 2 position with the Department of Human Services, Office of Income Maintenance - Pottstown Customer Service Center, offers a chance to support a team that helps people across the community. This role places you at the center of important office tasks that keep services running smoothly. You will take part in work that helps clients receive needed benefits without delay. This is a great opportunity to grow your skills while making a real impact.

DESCRIPTION OF WORK

This position provides clerical support that helps the Customer Service Center operate effectively. The work ensures that client information is processed accurately and routed correctly. As a Clerical Assistant 2, you will perform the following duties: Data Entry: Complete transactions by reviewing case records and entering information accurately Record Handling: Sort, distribute, and prioritize case actions to meet deadlines Information Recording: Transfer written or verbal instructions from staff to maintain up-to-date records Database Inquiry: Perform lookups in databases and systems to respond to information requests File Maintenance: Organize closed files by sorting and updating case record information EBT Processing: Issue and reissue electronic benefits transfer cards using designated machines Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: Full time employment, 37.5 hours per week. Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 1-hour lunch. Travel and overtime as needed. DHS provides excellent benefits, contractual pay increases, paid holidays and leave entitlements, opportunity for advancement and shift selection in addition to a great work environment. Work Conditions: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language. Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Pottstown, PA. The ability to telework is subject to change at any time. Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831 (before taxes). You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements: Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or Graduation from high school; or An equivalent combination of experience and training. Other Requirements: You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. Hiring preference for this vacancy will be given to candidates who live within Montgomery County. If no eligible candidates who live within Montgomery County apply for this position candidates who reside in other counties may be considered. You must be able to perform essential job functions. Legal Requirements: A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information. You must pass a background investigation. Veterans: Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email. #J-18808-Ljbffr Commonwealth Of Pennsylvania