Customer Service Representative

• Deliver outstanding customer service by promptly responding to inquiries through phone, email, chat, and in-person interactions
• Professionally answer incoming calls, assess needs, and efficiently dispatch technicians to provide timely support
• Handle complex customer issues with care and escalate them effectively to the appropriate team members or departments
• Maintain accurate and detailed records of all customer interactions, including thorough documentation of emergency call intake processes
• Provide clear, accurate information about our full range of restoration and cleaning services
• Prepare thoughtful client gifts and coordinate handoff to field technicians to enhance the customer experience
• Manage administrative tasks including filing, mail collection, appointment confirmations for the next day, and creating organized intake files
• Update the On-Call Manager schedule during weekly rotations (every Friday)
• Utilize iCAT software for efficient customer rug tracking and management
• Perform precise data entry in Restore 365 for claim file intake and processing
• Print and organize essential documents such as bonus sheets, on-call schedules, and time-off slips for warehouse use
• Provide supervision and responsive support at the podium as needed
• Assist with CAT Mode operations during high-demand periods
• Prepare personalized employee birthday and anniversary cards to foster a positive team culture
• Send customer satisfaction surveys and follow up to continuously improve service quality

• Full-time schedule: 5 days per week, Monday–Friday, 8:00 AM – 5:00 PM
• Participate in the company on-call rotation approximately every 6 weeks (providing valuable additional support during emergencies)

• Minimum 2 years of customer service experience in a professional setting
• Minimum 2 years of administrative experience with strong organizational skills
• Excellent time management, prioritization, and multitasking abilities — able to handle multiple tasks with grace under pressure
• Outstanding interpersonal skills with a genuine ability to build strong, trusting relationships with both customers and team members
• Superior communication skills, including clear verbal and written communication, active listening, and proficient typing
• Adaptable and resilient — comfortable thriving in a high-pressure, fast-paced environment
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Positive attitude, strong work ethic, and a customer-first mindset

• Competitive compensation package bases on experience
• Opportunity to make a meaningful impact in your community
• Supportive team environment rooted in strong core values
• Professional development and growth opportunities
• Stable full-time schedule with occasional on-call rotation

This franchise is independently owned and operated by a ServiceMaster Clean® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.