Reservationist/Receptionist

Job Description

Job Description

Job Overview:
Shooters Waterfront in Fort Lauderdale, FL is looking for Reservationist/Receptionist to join our fast-paced, high-volume location. We are currently searching for candidates that are comfortable with a multiple incoming phone system, have a positive, cheerful attitude, and are able to work on an iPad. Knowledge of Open Table and Toast are helpful but not a must. 

Reports to: Dining Room Manager.

Essential Duties and Responsibilities (other duties may be assigned):

• Establish and maintain consistent professional relations with all guests and customers.
• Ensure adequate coverage of the reservation’s office at all times.
• Maximize use of table inventory.
• Ensure consistent reporting to senior management.
• Ensure all guests receive a positive and professional impression of the restaurant.
• Provide a clear communication process to all relevant parties.
• To arrive at work for scheduled shifts and be punctual, always following company absence, lateness procedure if unable to do so.
• To provide a speedy, efficient, and professional level of service at all times.
• To treat company property with due care and attention.
• To attend meetings/training sessions as required by the management team.
• Adhering to and maintaining cleaning checklists and carrying out any other duties and responsibilities as assigned.
• To work as a team player at all times and be prepared to be flexible to ensure that operations are always efficient and profitable as possible.
• To be responsive to any guest’s request.
• To inform managers of any complaints/comments / perceived issues.
• All customers receive the best possible service and care (refer to “service standard”).
• To have a thorough knowledge of the food and dessert menu.
• Communicate any issues or ideas to the management team.
• Perform any other job-related duties as assigned.

Required Qualifications/Skills:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• High school diploma or general education degree (GED) and a minimum of one year of related experience and/or training.
• Possess great communication and organizational skills.
• Ability to handle stressful situations and be able to prevent and/or handle emergencies.
• A cheerful, positive attitude when working with a variety of people and being able to work well under pressure.
• Must be able to read, write, and speak English.
• Must possess reliable transportation.
• Reliable, consistent work attendance is a requirement and essential function of this position.

Shooters Waterfront is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.