Voluntary Services Assistant

Job Title

Voluntary Services Assistant

Job Description

Major duties include, but are not limited to:

• Providing support to the facility's CDCE/Voluntary Service operations as the first point of contact for potential volunteers, patients, visitors, service organizations, corporate and community leaders, donors, and other internal and external stakeholders.
• Exhibiting a high degree of tact, diplomacy, and courtesy with every interpersonal interaction daily.
• Communicating and coordinating on behalf of the CDCE/Voluntary Service Officer with services across the health care system, agency representatives (including VHA, VBA, and NCA), and community officials regarding programs, events, and activities.
• Maintaining many physical and/or electronic records for reports due monthly, quarterly, annually, and ad hoc.
• Serving as the primary timekeeper for all CDCE/Voluntary Service employees.
• Assisting the CDCE/Voluntary Service Officer in position management to project staffing needs, entering actions by Human Resources and employment decisions into HR Smart, USA Staffing, and any other relevant position management portals as determined by local, VISN, or national protocols.
• Responsible for clerical functions associated with the CDCE/Voluntary Service program management.
• Collaborating with CDCE/Voluntary Service Officer to complete equipment inventory surveys and ensures proper documentation of equipment assigned to the CDCE/Voluntary Service department.
• Receiving, processing, and tracking gifts and donations including accurate entry into the Voluntary Service System or subsequent electronic donation database programs.
• Coordinating requests and purchases of office operating supplies, generates reports from automated information systems, and completes other administrative tasks essential to the effective and efficient operation of the CDCE/Voluntary Service Office.
• Performs other related duties as assigned

Work Schedule: Monday - Friday. Schedule determined by facility. Weekends may be required on occasion.

Compressed/Flexible: Not Available

Telework: Not Available

Virtual: This is not a virtual position.

Position Description/PD#: Voluntary Services Assistant/ PD99769S and PD99769S

Relocation/Recruitment Incentives: Not Authorized

Physical Demands: Work is moderately sedentary, although considerably variable. It requires a fair amount of standing, sometimes for long periods, walking, climbing stairs, and bending. Work may require some heavy to moderate lifting, transporting of materials, equipment and supplies for special events and other programs. Due to the diverse nature and scope of the work, it may require occasionally working in extreme temperatures (hot or cold). Driving or riding in a vehicle is also required on a routine basis to provide coverage, trainings, or other support at off-site clinics; attend outside community meetings; and support special events. Travel may also occur in support of outreach events and conferences. The incumbent must attend lengthy meetings both during and after regular scheduled work hours. Travel to other medical center facilities is often necessary.

US Department of Veterans Affairs