Voluntary Services Assistant

Summary The Voluntary Services Assistant serves as the Center for Development and Civic Engagement (CDCE)/Voluntary Service Assistant of the facility's CDCE/Voluntary Service office. They will be reporting directly to the CDCE/Voluntary Service Officer/Chief. Due to the cross-cutting nature of this office, the incumbent shows a general understanding of the federal government—VA—and each of its Administrations—with a primary focus on VHA. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/06/2026. A specific length of training and experience is not required, but you must demonstrate evidence of training or experience of sufficient scope and quality to perform the duties of this position. Evidence should be supported by detailed descriptions of such on your resume. Applicants will be rated in accordance with the OPM Qualification Standard Handbook X‑118C. Your qualifications will first be evaluated against the prescribed screen‑out element—usually question 1 in the online questionnaire. Applicants who appear to possess at least the minimal acceptable qualification requirement are considered for further rating; those who do not are rated ineligible and are eliminated. The potential eligibles are then rated against the remainder of the job elements: Accountability, Attention to Detail, Customer Service, Decision Making, Flexibility, Integrity/Honesty, Interpersonal Skills, Learning, Reading Comprehension, Reasoning, Self‑Management, Stress Tolerance, Teamwork. Experience refers to paid and unpaid experience—including volunteer work through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religions, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience—including volunteer experience. Note: A full year of work is considered to be 35‑40 hours of work per week. Part‑time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Responsibilities Providing support to the facility's CDCE/Voluntary Service operations as the first point of contact for potential volunteers, patients, visitors, service organizations, corporate and community leaders, donors, and other internal and external stakeholders. Exhibiting a high degree of tact, diplomacy, and courtesy with every interpersonal interaction daily. Communicating and coordinating on behalf of the CDCE/Voluntary Service Officer with services across the health care system—agency representatives (including VHA, VBA, and NCA)—and community officials regarding programs, events, and activities. Maintaining many physical and/or electronic records for reports due monthly, quarterly, annually, and ad hoc. Serving as the primary timekeeper for all CDCE/Voluntary Service employees. Assisting the CDCE/Voluntary Service Officer in position management to project staffing needs—entering actions by Human Resources and employment decisions into HR Smart, USA Staffing, and any other relevant position management portals as determined by local, VISN, or national protocols. Responsible for clerical functions associated with the CDCE/Voluntary Service program management. Collaborating with the CDCE/Voluntary Service Officer to complete equipment inventory surveys and ensure proper documentation of equipment assigned to the CDCE/Voluntary Service department. Receiving, processing, and tracking gifts and donations—including accurate entry into the Voluntary Service System or subsequent electronic donation database programs. Coordinating requests and purchases of office operating supplies—generating reports from automated information systems—and completing other administrative tasks essential to the effective and efficient operation of the CDCE/Voluntary Service Office. Performing other related duties as assigned. Work schedule: Monday‑Friday; schedule determined by facility; weekends may be required on occasion; compressed/flexible: not available; telework: not available; virtual: this is not a virtual position. Position description/PD#: Voluntary Services Assistant/PD99769S; relocation/recruitment incentives: not authorized; physical demands: work is moderately sedentary but includes standing for long periods, walking, climbing stairs, bending, lifting heavy or moderate materials, and possible extreme temperatures; driving or riding in a vehicle is required on a routine basis to provide coverage, trainings, or other support at off‑site clinics; attending outside community meetings and supporting special events; traveling may also occur in support of outreach events and conferences; the incumbent must attend lengthy meetings both during and after regular scheduled work hours; travel to other medical center facilities is often necessary. #J-18808-Ljbffr U.S. Department of Veterans Affairs