Customer Service Agent

We are seeking a detail-oriented Payroll Analyst to support bi-weekly payroll processing, timecard auditing, payroll corrections, and employee pay inquiries. The ideal candidate will have strong payroll administration experience, excellent analytical skills, and the ability to work independently while meeting critical payroll deadlines. This position requires close collaboration with employees, supervisors, HR, and departmental contacts to ensure payroll is processed accurately and in compliance with applicable policies, procedures, and collective bargaining agreements. Key Responsibilities: Process and support bi-weekly payroll activities Review and audit employee timecards for accuracy and completeness Research, identify, and resolve payroll discrepancies Coordinate with departments to correct timekeeping and payroll issues Process retroactive pay adjustments and payroll corrections Review employee pay statements and investigate compensation concerns Ensure payroll transactions comply with organizational policies and union contract requirements Maintain payroll records and supporting documentation Analyze payroll data and identify trends, discrepancies, and opportunities for process improvement Assist with payroll-related reporting and reconciliation activities Support continuous improvement initiatives within payroll operations Required Qualifications Payroll Experience: Experience processing high-volume bi-weekly payroll Experience auditing employee time records and payroll transactions Experience researching and resolving payroll discrepancies Experience processing retroactive pay adjustments Strong attention to detail and commitment to accuracy Ability to manage multiple deadlines in a fast-paced environment Technical Skills: Strong proficiency in Microsoft Excel Experience analyzing large datasets and reconciling payroll information Strong problem-solving and analytical abilities Ability to create and maintain payroll reports Education & Knowledge: Some college coursework preferred; Associate's or Bachelor's degree is a plus Understanding of payroll processes, wage calculations, and payroll regulations Knowledge of collective bargaining agreements and union payroll requirements Understanding of how union contracts affect wages, differentials, overtime, and special pay situations Preferred Qualifications: Experience with Workday and/or PeopleSoft payroll systems Experience in a unionized work environment Experience supporting payroll process improvement initiatives Public sector, healthcare, higher education, or large enterprise payroll experience Experience with payroll audits and compliance reviews Ideal Candidate Profile The successful candidate will be: Highly organized and detail-oriented Comfortable working with large amounts of payroll data Skilled at investigating and resolving payroll issues Proactive in following up with stakeholders to obtain corrections and approvals Able to communicate effectively with employees, management, HR, and payroll teams Focused on customer service and process accuracy #J-18808-Ljbffr