Client Experience Coordinator
Consultwithtray
We are looking for a Client Experience Coordinator to oversee client communications, coordinate travel service details, and ensure every interaction throughout the travel planning and booking process reflects a smooth, professional, and high-quality experience.
What You'll Do: Oversee ongoing client communications related to travel bookings, itineraries, and service updates
Ensure timely follow-ups, booking confirmations, and status updates are delivered to clients
Coordinate scheduling, travel documentation, and client requests with accuracy
Proactively identify and resolve issues to maintain a seamless travel experience
Maintain detailed client records and booking information across internal systems
Contribute to workflow improvements that support the overall travel operations team
Deliver consistent, professional support throughout every stage of the client's travel journey
What Were Looking For: Strong communication, organization, and problem-solving skills
Client service, account management, or customer-facing experience preferred — not required
Comfortable working independently while utilizing provided systems and resources
Detail-oriented, reliable, and deadline-driven
Tech-comfortable and adaptable to new booking platforms and digital tools
Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM Technical Requirements Laptop or desktop computer
Reliable broadband internet connection
Smartphone for communication and updates
Why This Role Stands Out: 100% remote flexibility
Structured onboarding and ongoing support
Clear processes and systems provided
Vacancy posted 13 hours ago
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