Client Experience Coordinator (Part-Time)

Are you a warm, organized people person who loves making clients feel at home? The Pilates Rx is looking for a part-time Client Experience Coordinator (20 hours per week, in the studio 4–5 days a week) to be the first voice and face of our fast-growing studio. If you thrive in a relaxed, innovative environment and love keeping things running smoothly, we'd love to meet you. What We Offer A Front-Row Seat to Concierge Care: We're a cash-based, one-on-one clinical Pilates and physical therapy studio where every session is personalized. You'll make that experience feel seamless, from a client's first call to their biggest milestones. Real Impact: Help shape how our front office runs, from refining our systems to building relationships with clients and referral partners. Earning Potential: Competitive hourly pay plus a bonus tied to new clients you convert from discovery calls. Your Day-to-Day First Point of Contact: Answer phones, emails, texts and Instagram messages, and run discovery calls that turn interested callers into new clients. Client Experience: Welcome and onboard new clients, and help with scheduling, billing and membership questions. A Healthy Schedule: Catch booking and payment issues before they become problems, and check in with clients we haven't seen in a while. Community: Nurture our referral partner relationships and respond to online reviews. Front Office: Keep the space stocked, organized and running smoothly. Our Space Prime Location: Nestled on Broadway in the Winter Hill neighborhood of Somerville, our beautiful office space is shared with our sister clinic, The Run Rx. Convenience: Free off-street parking makes your commute hassle-free. Amenities: Enjoy free kombucha and cold brew on tap every day, plus regular staff outings that foster a supportive and fun work environment. The Details Hours: Part-time, 20 hours per week, in the studio 4–5 days a week Responsiveness: You'll be expected to respond to email in a timely manner throughout the week. Pay: $22-28 per hour based on experience, plus conversion bonus Reports to: Owner and Clinic Manager Why You'll Love Working Here Conversion Bonus: Earn a bonus for the new clients you bring in through discovery calls. Monthly Pilates Session: Enjoy one free private Pilates session every month. Paid Time Off: A paid time off bank you can use for sick days or vacation. Retirement Savings: An IRA with employer matching. Collaborative Team: Join a professional, motivated and creative team that believes movement is medicine. Preferred Qualifications 2+ years in a front desk, client service or patient-facing role, ideally in a clinic, boutique fitness studio or hospitality A warm, confident phone presence and comfort following a sales script Highly organized, with strong follow-through Proficiency with scheduling and booking software (Momence a plus) Good judgment about when to solve a problem and when to elevate Discretion with client information (HIPAA training provided) Experience in a physical therapy or Pilates setting, or with Canva and Instagram, a plus #J-18808-Ljbffr The Pilates Rx