IT Support Technician

IT Support Technician

The company: Sam Moore Furniture, a division of Hooker Furnishings Corporation is looking for an IT Support Technician to join their team in our Bedford, VA plant. Hooker Furnishings Corporation, in its 98th year of business, is a designer, marketer and importer of case goods (wooden and metal furniture), leather furniture and fabric-upholstered furniture for the residential, hospitality and contract markets.

The Position

The IT Support Technician is an integral part of our organization and will report to the Director of IT. This is a fully on-site position with less than 10% travel required. Responsibilities include:

• Use knowledge of Windows operating systems to complete installs and upgrades, and support plant with troubleshooting and other system issues.
• Deliver excellent customer service to employees with a sense of urgency, providing follow-up as needed and documenting all end-user interactions.
• Provide telephone, remote, or in-person IT service and support to all Sam Moore plant and office employees.
• Assist with performing preventative maintenance, patches, and upgrades on technological equipment on a scheduled basis.
• Install and configure hardware and software components in accordance with IT policies.
• Configure & set up PC's, laptops, thin clients, printers, etc. for new hires.
• Work with backup and Antivirus solutions.
• Use knowledge of Wi-Fi, network hardware, and connections daily.
• Develop and coordinate plant IT projects to be completed on time or ahead of schedule.
• Maintain inventories of equipment, forms, ribbons, & toner and provide report of those consumables monthly.

Candidates That Will Be a Great Fit Will:

• Have a 2-year degree in IT (Relevant Electronics background will be considered in lieu of degree)
• Have previous experience with RF Scanners and printers and previous experience working in a manufacturing center environment.
• Have worked in Microsoft Dynamics 365 would be a plus (but not required)
• Have knowledge or worked with Lectra, Plataine, & or Solid Edge software would be a plus (but not required)
• Have IT affiliated course certificates would be a plus (but not required)
• Be a strong communicator and able to quickly and accurately document project details and help desk resolutions.
• Have a strong attention to detail
• Be a team player, but also work well with minimal supervision

Shift: 7 am – 4 pm Monday-Friday with potential OT needed due to plant demands.

Why Should You Apply?

• Competitive compensation and bonus plan
• Competitive PTO plan
• In addition to 8 company holidays, we offer an additional 2 floating holidays.
• Successful and stable organization for over 100 years.
• Multinational, global organization with 11 locations
• A caring, family-focused culture
• Strong corporate initiatives to continue to grow the organization
• A culture that encourages forward-thinking, team-building, and creative problem solving
• Career development focus including training opportunities and leadership development programs
• Tuition reimbursement program
• Emphasis on charitable giving and volunteering in our communities
• Focus on ESG (Environmental, Social, and Corporate Governance)
• Comprehensive medical, dental, vision plans including a generous employer health saving account (HSA) contribution each plan year
• Matching 401k employer contributions