Delivery Operations Coordinator

Ashley | The Wellsville Group

Our Batavia, NY location is looking for a detail-oriented Delivery Operations Coordinator to manage scheduling, coordinate with guests, and support our delivery teams. Youll ensure every delivery runs smoothly and every guest has a great experience!

What Youll Do:

Scheduling & Guest Communication

Monitor and organize the inbox daily, responding promptly.
Schedule deliveries accuratelyconfirm addresses, order details, phone numbers, and explain the process clearly.
Contact guests to book deliveries, share operating hours, and keep communication consistent.
Follow up daily until every delivery is confirmed.

Performance & Guest Support

Meet or exceed KPIs for scheduling efficiency, on-time delivery, and guest satisfaction.
Submit Route Change Forms and Account Reviews, following up to resolve issues.
Track deliveries in real-time to ensure accuracy and timeliness.
Respond quickly to guest inquiries via Podium and other channels, aiming for one-call resolutions.
Take on additional tasks as needed to support the team.

What You Bring:

Strong computer skills, including typing and Microsoft Office.
Clear, professional phone presence.
Customer service experience (preferred).
Ability to multitask and stay focused in a busy environment.
Comfortable sitting for up to 4 hours at a time.
High School Diploma or GED.

The Environment:

Fast-paced office setting that rewards organization and adaptability.
Monday-Friday 8AM-430PM, rotating Saturdays 8AM-430PM
After training is complete, we can discuss a hybrid work option!

Compensation details: 17 Hourly Wage

PIc9cab3b1921a-26289-41517312

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Delivery Operations Coordinator in Dale, NY vacancy

HR Operations Specialist
$25.2 - $29.84 per hour
...Contribute to the smooth and employee-focused work of the People Operations team concentrating on time and labor, absence management, benefits, payroll, and maintaining accurate employee information in the HRIS tool (Oracle HCM). Promote operational efficiency through...
Suggested
Hourly pay
Full time
For contractors
Work at office
Middlebury College
Wyoming, NY
3 days ago
Director of Operations
Purpose: The Director of Operations is responsible for the day-to-day leadership, execution, and performance of core operational functions... ...and internal standards, while maintaining strong service delivery and operational controls.Acting as a key partner to the Head of...
Suggested
Temporary work
Work at office
Weekend work
Afternoon shift
Five Star Bank
Warsaw, NY
22 hours ago
Plant Operations Director
...Drive, Middlebury Vermont Regular Department: Porter - Plant Operations Full Time Standard Hours: 40 Biweekly Scheduled Hours:... ...Oversees all work provided by the Plant Operations department. Coordinates with other leaders across the organization and UVM Health Network...
Suggested
Full time
Shift work
Weekend work
University of Vermont Health Network
Wyoming, NY
1 day ago
Banking Operations Leader — Excellence, Growth & Risk
Five Star Bank is seeking a Director of Operations to lead day-to-day operations across Loan Servicing and Deposit Operations, ensuring accuracy and timely execution while maintaining strong controls and customer service. You will partner with the Head of Operations &...
Suggested
Five Star Bank
Warsaw, NY
22 hours ago
Group Chef / Culinary Operations Manager - Multi-Restaurant Group
...traditional Executive Chef role. We are looking for someone who understands kitchen systems, food cost control, menu development, and operational efficiency across multiple locations. Our group includes: * A high-volume family restaurant * A diner concept * A...
Suggested
Premier Hospitality Management
Warsaw, NY
14 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Delivery Operations Coordinator. Be the first to apply!