Customer Service Representative

Job Description

Client Care Representative Competencies


Customer Service Skills


Excellent interpersonal and communication skills to interact with pet parents and hospital visitors courteously and empathetically, addressing their concerns and needs effectively.


Administrative Proficiency


Strong organizational skills and attention to detail to manage patient records, appointment scheduling, electronic medical records, and billing processes accurately and efficiently.


Problem-Solving


Ability to resolve patient issues, complaints, and inquiries promptly and effectively, demonstrating patience, empathy, and professionalism.


Technical Skills


Proficiency in using electronic health record (EHR) systems, scheduling software, and other healthcare administrative tools to input and retrieve patient information and update records accurately.


Time Management


Capability to handle multiple tasks simultaneously in a fast-paced environment, such as answering phone calls, greeting patients, and coordinating appointments, while maintaining accuracy and efficiency. Resilience and ability to remain calm and composed under pressure, especially during busy periods or when dealing with challenging situations.


Teamwork and Collaboration


Ability to work collaboratively with other non-clinical and clinical team members, including doctors, veterinary nurses, and leadership, to coordinate patient care and ensure seamless service delivery.


Minimum of 1 year related experience required.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:
• We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at View email address on click.appcast.io. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.