ServiceNow Developer SME - TS/SCI w Polygraph

Job Description

Job Description

TITLE: ServiceNow Developer SME

LOCATION: Sterling, VA

CLEARANCE REQUIRED: Active DoD TS/SCI with CI Polygraph

EMPLOYMENT TYPE: Full-time, On-site

POSITION SUMMARY

Modern Government Solutions (MGS) is seeking a ServiceNow Developer SME to play a key role in building and enhancing a modern cloud platform that supports digital engineering and mission-critical operations. You'll work at the center of a hub-and-spoke architecture with ServiceNow as the core, integrating customer tools and APIs, and enabling seamless workflows across Linux, Windows, and enterprise cloud environments. This is a fast-paced, challenging, and rewarding opportunity to apply your expertise in ServiceNow development while shaping one of the most complex and high-profile programs in the government customer community.

RESPONSIBILITIES (not limited to):

• Design, deploy, configure, and maintain ServiceNow CMDB and workflows within secure AWS cloud environments.
• Integrate ServiceNow with external applications such as Active Directory, LDAP, IdAM, and mission applications to support operations.
• Integrate with CI/CD pipelines and DevSecOps applications to automate deployment of testing artifacts into ServiceNow.
• Configure and optimize ServiceNow modules (ITOM/Discovery, SAM, Flow Designer) for performance, security, and usability.
• Develop and maintain a platform CMDB to manage baseline configurations.
• Work with the end users to develop, configure and deploy ServiceNow Workflows to support and enhance operations.
• Configure ServiceNow to maximize automation for platform operations.
• Troubleshoot complex issues, document solutions, and communicate technical status to stakeholders and leadership.

REQUIRED SKILLS AND QUALIFICATIONS

• Must possess an active Department of Defense (DoD) TS/SCI with CI Polygraph security clearance.
• Bachelor's degree in a STEM field such as Computer Science, Engineering, Information Technology, Cybersecurity, or related discipline.
• Must possess a DoD 8570 baseline certification (Security+ CE or higher).
• 8-10 years of hands-on ServiceNow development and administration experience in enterprise or government environments.
• Expertise developing and maintaining ServiceNow solutions utilizing CI/CD, test automation, and DevSecOps practices.
• Proficiency in Cloud architecture and system design (AWS preferred; Azure acceptable).
• Integration experience with Active Directory, LDAP, IdAM, and mission applications.
• Strong understanding of ServiceNow modules such as ITOM/Discovery, SAM, and Flow Designer.
• Familiarity with Agile methodologies and task management tools (e.g., Jira).
• Strong troubleshooting, engineering rigor, documentation, and communication skills.

PREFERRED SKILLS AND QUALIFICATIONS

• Active ServiceNow certifications (Developer, Administrator, or Implementation Specialist).
• Experience with ServiceNow Software Asset Management (SAM) module.