Night Auditor

Job Summary As a Night Auditor at Exploria Resorts, you'll become part of a dynamic team known for its employee‑centric culture. This is your chance to leverage your late‑night productivity and core skills into a fulfilling career. Location: Clermont, FL 34714 (17805 US-192, Clermont, FL 34714). Working hours: 11:00 pm‑7:00 am, with weekends and holidays required. Full‑time position at $16.50 per hour. Exploria Resorts offers full‑time employees competitive benefits including health insurance with HSA and FSA options, dental insurance, vision insurance, life/AD&D insurance, short‑term and long‑term disability coverage, 401(k), PTO, paid holidays, employee referral program, room rate discounts, growth opportunities, and more. Responsibilities and Duties Verify all revenue documentation. Ensure all revenue documentation complies with established policies and procedures. Follow all specified procedures to audit the shift closing of all front office staff. Produce accurate and timely reports and correctly handle all cash transactions. Reconcile cashier’s reports with the food and beverage system each night, researching and posting any unresolved tickets from the day shift. Balance and audit for accuracy room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts and telephone revenue; assist the preparation of all relevant daily revenue reports. Transmit batch credit reports to credit card processor. Complete and transmit daily management and accounting reports and supporting documents. Coordinate and multi‑task job duties in a busy environment. Handle front desk operations and switchboard. Resolve problems arising from guest complaints, reservations and room assignment activities. Reconcile daily receipts from all profit centers, including but not limited to hotel operations, mini golf, and food and beverage facilities. Greet guests warmly and provide guests with appropriate room assignments, room keys, and directions to the rooms. Assist guests with issues and complaints, with empathy and a focus on guest satisfaction; use supervisor support when necessary. Answer incoming calls within 3 rings with an appropriate greeting. Provide feedback to the day shift on all current and pertinent information. Communicate current knowledge of local areas, attractions, and events to guests and team. Facilitate guest departures by providing accurate statements ensuring guest satisfaction and collecting all payments due. Monitor security activities and report as necessary. Enter and verify all wake‑up calls for guests. Act as resort system liaison during night hour. Perform all Guest Service Representative functions as required; may assist in booking room reservations. Perform all Front Desk functions as required. Other duties as assigned by management. Qualifications and Skills Accounting experience preferred. Front Desk experience in a resort environment. Exceptional communication skills. Demonstrated history of reliability (attendance and timeliness). Available to work overnight. High school degree or equivalent experience. Physical Demands Must be able to stand for long periods of time. Must be able to lift up to 50 lbs. Must be able to push and pull up to 75 lbs. #J-18808-Ljbffr