Lead Medical Assistant

Benefits: Dental insurance Health insurance Opportunity for advancement Paid time off Vision insurance The Neighborhood Clinic is a trusted family medical practice dedicated to quality healthcare throughout the country. Our mission is simple: to provide compassionate, reliable, and convenient care when people need it most. With a focus on treating patients like neighbors, we deliver personalized medical services in a welcoming environment, without the long waits or barriers often found in traditional healthcare settings. Whether it's routine check-ups, ongoing health support, or counseling services, The Neighborhood Clinic is committed to keeping communities healthier, one visit at a time. Core Responsibilities 1. Staff Supervision & Leadership Directly oversee MAs and front office staff Create and manage daily/weekly schedules Handle call-outs, coverage, and staffing gaps Train new hires and mentor existing staff Conduct performance feedback and assist in evaluations Enforce policies and workplace standards 2. Clinic Operations Management Open/close clinic (keyholder responsibilities) Ensure workflow efficiency (patient flow, wait times) Troubleshoot operational issues in real time Act as escalation point for staff and patient concerns Coordinate with off-site leadership or corporate teams 3. Clinical Oversight Ensure proper clinical procedures and protocols are followed Maintain quality control (vitals, documentation, infection control) Assist providers as needed (rooming patients, procedures) Monitor compliance with OSHA, HIPAA, and clinical guidelines 4. Administrative Duties Oversee inventory and medical supplies ordering Manage equipment maintenance and vendor coordination Ensure accurate charting and EMR usage Assist with audits and reporting metrics (if applicable) 5. Patient Experience & Issue Resolution Handle escalated patient complaints or concerns Ensure high standard of care and service Support front desk in high-volume situations Key Qualifications Certified/Registered Medical Assistant (CMA/RMA preferred) 3-5+ years of MA experience 1-2+ years in a leadership or senior MA role (preferred) Strong knowledge of clinical workflows and EMR systems Leadership, communication, and conflict resolution skills Ability to work independently without on-site supervision Key Traits for Success Highly dependable (acts as "person in charge") Decisive and calm under pressure Organized and proactive Strong interpersonal and leadership skills #J-18808-Ljbffr The Neighborhood Clinic