Dispatch

divh2Dispatch/h2pAWP Safety Company, is North Americas leading traffic control specialist. Our team of over 7000 professionals helps secure 2,000 work zones every day ensuring customer crews, drivers, and our own teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Boston Marathon and the Super Bowl./ppSince our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency./ph3Job Description/h3ulliProvide the highest level of customer service and satisfaction/liliCommunicate and interact with customers as well as internal team members to ensure proper order status, delivery arrangements, and service/liliReceive any incoming customer service calls/liliSchedule and coordinate all service calls and adjust drivers daily schedules as required/liliMonitor drivers throughout the day via the dispatch system/liliCreate the next day driver schedule ensuring customer needs are met/liliAdd new customer jobs and tickets to the computer system (TCR)/liliConduct job service checks for jobs that have been out for 30 days or more/liliComplete a final edit of each job ensuring the ticket has all the required information for billing/liliInteract and communicate in a professional and effective manner with all levels of employees, management, vendors, customers, and external partners/liliPerform other functions as necessary or as assigned/li/ulh3Qualifications/h3ulliHigh School Diploma or Equivalent/lili1-2 years of experience; or any combination of education, experience, and training that provides the desired knowledge, skills, and abilities/liliStrong leadership skills to ensure drivers compliance with direction and assignments/liliBasic understanding of the geographical area and mapping programs to facilitate efficient routing/liliProficient with or able to quickly learn dispatch and record-keeping systems./liliAbility to work independently with little instruction and adapt to change at a fast pace and under pressure/liliHigh integrity and a strong work concept/liliAbility to perform multiple tasks effectively with a focus on timeliness and responsiveness./liliHigh degree of energy, self-motivation, and flexibility/liliProven ability to work collaboratively with others/liliExcellent communication and time management skills/liliStrong work ethic with a professional, positive attitude/li/ulpThe hiring range for this position is $20-$22 per hour. The base pay offered will take into account internal equity and also may vary depending on the candidates geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered./ph3Additional Information/h3ulliContinuously sit, stand and/or walk/liliFrequently talk, hear, and use hands/liliFeel the attributes of objects, grasp, push, pull, and reach with arms or hands/liliOccasionally lift up to 25 pounds/liliBenefits-eligible 1st of the month following hire./liliAll traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness/liliCompany paid 50k in basic life insurance./liliCompany paid LTD./liliHealth Savings and Flex Spending Accounts Available/lili401(k)/liliPaid Time Off Paid Holidays/liliAWP named one of Americas Greatest Workplaces 2023 for Diversity/li/ulpAWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability./p/div