Guest Experience Concierge — On-Site Beachfront Property

Company Overview Cape & Coast Premier Properties offers one of the largest collections of luxury beach homes along Florida’s Forgotten Coast, serving destinations from Cape San Blas to St. George Island and Mexico Beach. Specializing in beachfront homes and private pool properties, we create elevated guest experiences through upscale amenities, concierge offerings, and white-glove service. At Cape & Coast, we believe: The best vacations happen in strong local communities Growth and opportunity should exist for every team member Success is measured by the happiness of our guests, team, and community As part of the White Sands Hospitality family, we are dedicated to preserving and promoting the natural beauty and charm of Old Florida. Our team is made up of hardworking locals who take pride in delivering exceptional hospitality experiences across the Forgotten Coast. Position Summary Cape & Coast is seeking a Guest Services Specialist to serve as one of the first points of contact for guests throughout their vacation experience. This role is ideal for someone who is professional, empathetic, organized, and passionate about hospitality. The Guest Services Specialist will assist guests with questions related to their stay, rental properties, and the surrounding area while coordinating closely with the Reservations, Maintenance, and Housekeeping teams to ensure a seamless guest experience. What You’ll Do Respond to a high volume of guest calls, emails, and text messages while maintaining exceptional customer service Assist guests with questions regarding reservations, rental homes, local attractions, policies, and procedures Act as a liaison between the Reservations, Maintenance, and Housekeeping departments Create maintenance and housekeeping work orders related to guest concerns Develop a strong understanding of company inventory, policies, procedures, and local area resources Support the Reservations team during peak booking seasons and high-volume periods Assist the Guest Services Manager with reports, HOA updates, and additional administrative tasks as needed Required Qualifications Customer service experience preferred, but training is available for the right candidate Excellent communication and interpersonal skills Basic computer proficiency Familiarity with Microsoft Excel and Outlook Willingness to learn reservation software systems Weekend availability required Compensation, Benefits & More Compensation $16.00 - $19.00 per hour Benefits Paid time off, including PTO, sick days, and vacation days Health insurance Dental insurance Vision insurance Life insurance Short-term disability insurance Long-term disability insurance Healthcare spending or reimbursement accounts, including HSA/FSA options Retirement benefits or accounts Schedule Full-time Job Type On-site Location Cape San Blas, Florida #J-18808-Ljbffr Better Talent