Service Porter

Description

Palo Alto, CA | Mercedes-Benz | Hospitality | Luxury brand | Service Porter | Lot attendant | Driver | Silicon Valley | Bay Area | Veterans encouraged to apply | $25 - $30/hr

IS THIS YOU?

• You're reliable, professional, and take pride in representing a luxury brand correctly -- every vehicle you move and every guest you interact with reflects the Mercedes-Benz standard
• You have a valid driver's license and a clean driving record, and you're comfortable moving vehicles of all sizes carefully and efficiently in a busy service environment
• You're looking for a stable, active role at a prestigious Silicon Valley dealership where your dependability and professionalism are genuinely valued

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Mercedes-Benz of Palo Alto serves a sophisticated, high-expectation guest base in the heart of Silicon Valley. Every detail of the guest experience matters here -- including how their vehicle is handled, staged, and presented. The Service Porter is a visible, essential part of the team that makes that experience feel effortless.

WHAT YOU'LL DO

• Move, stage, and position vehicles throughout the service drive, lot, and delivery areas safely and efficiently
• Transport guest vehicles to and from service lanes, detail bays, and designated parking areas
• Assist with loaner vehicle staging -- preparing loaners for guest pickup and returning them to inventory upon drop-off
• Support service advisors and technicians by keeping vehicle flow on the drive moving without delays
• Deliver a professional, courteous interaction with every guest whose vehicle you handle -- first and last impressions count
• Keep the service drive, lot, and staging areas organized and presentable throughout the shift

WHAT WE'RE LOOKING FOR

• Valid driver's license with a clean driving record -- required. Non-negotiable for this role
• Comfortable driving and maneuvering vehicles of varying sizes in a tight, busy service environment
• Professional appearance and demeanor -- Mercedes-Benz of Palo Alto guests expect a team that matches the brand
• Reliable, punctual, and self-directed -- the service drive depends on porter support and the whole team notices when it runs well
• Prior porter, valet, lot attendant, or driver experience a plus -- not required

WHAT WE OFFER

• $27/hr
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Career growth -- motivated porters at Swickard have moved into service support, parts, advisor, and lot operations roles
• Employee vehicle purchase and service discounts
• A stable, active role at one of Silicon Valley's most prestigious Mercedes-Benz dealerships

WHY MERCEDES-BENZ OF PALO ALTO

• A $27/hr starting rate reflects the standard and the market -- Palo Alto commands premium pay for professional, reliable people who represent a world-class brand correctly
• A genuine entry point into the automotive industry -- porters at Swickard who show up consistently and professionally open real doors into other roles
• Mercedes-Benz of Palo Alto is a high-volume store in one of the most active luxury automotive markets in the country -- the pace is real and the role keeps you moving
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- apply to every role on the team, including the ones that keep the drive running

If you're a professional, reliable driver ready to be part of the team that keeps a world-class luxury service operation running smoothly -- we'd like to meet you.