CONTRACT MONITOR

Contract Monitor

A Contract Monitor is responsible for the following essential functions:

• Monitors and reports on a variety of services provided by contractors and may evaluate or inspect services provided.
• Observes and captures images of incidents while in the field to document contract noncompliance and other issues.
• Responds to service requests and submits work orders that describe the location and type of work needed; visits locations where services have been rendered by the contractor to document the completion of work.
• Notifies appropriate County personnel of contractor deficiencies for action.
• Routinely monitors assigned areas and submits service requests of field observations to the appropriate County personnel or system.
• Distributes service-related materials such as public notices, informational flyers, service promotional items, and announcements of service changes.
• Documents the contractors' responsiveness in providing the appropriate kind and level of service specified in the contract agreement.
• Directs requests for services or complaints received from the general public, County departments, and other agencies while in the field to the appropriate County personnel or system using mobile technology.
• Informs contractor and management if there is an observation of an unsafe condition or noncompliance with contract terms and works directly with the contractors to resolve deficiencies.
• Acts as primary contact person with contractors, as needed.
• Testifies in court, as needed.
• Investigates any potential problem areas and may make recommendations to a supervisor, when appropriate.
• Performs other work-related duties, as assigned.

Requirements to qualify: Two (2) years of experience monitoring, documenting, evaluating and reporting on services provided by contractors to governmental agencies. License: A valid California Class C Driver License* is required to perform job-related essential functions. Successful applicants for positions that require driving must obtain and present a copy of their driving record from the California State Department of Motor Vehicles before final appointment. Applicants should not present a copy of their driving history until asked to do so by the hiring department. The County will make an individualized assessment of whether an applicant's driving history has a direct or adverse relationship with the specific duties of the job. License must not be currently suspended, restricted, or revoked. Physical Class: Physical Class 2 – Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.