Guest Services Associate

Description

Schedule: Casual/PRN

At Childrens the regions only full-service pediatric healthcare center our people make us the very best for kids. Come cultivate your passion purpose and professional development in an environment of excellence and inclusion where team members are supported and deeply valued. Opportunities for career growth abound as we grow our services and spaces including the cutting-edge Hubbard Center for Children. Join our highly engaged caring teamand join us in providing brighter healthier tomorrows for the children we serve.

Childrens is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

A Brief Overview
Promote a welcoming and reassuring environment for all Childrens visitors by exhibiting exemplary customer service skills. Support the needs of patients families and other visitors by proactively offering support connecting them with guest offerings and answering questions. When needed take responsibility for engaging other personnel who can help.

Essential Functions

• Welcome and support visitors
  • Warmly greets all visitors including patients families vendors and staff.
  • Greets accreditation surveyors and notifies administration in a timely manner for regulatory compliance.
  • Verifies and manages parent and visitor access ensuring badge compliance with set restrictions or exceptions.
  • Assists visitors in getting where they need to go. Confirm appointment times and locations as needed. Escort visitors or have a volunteer escort them whenever possible in lieu of giving directions. Connect families with resources; financial advocates spiritual care rainbow suites/house rooms or amenities social work.
  • Proactively provides guidance on facility policies and procedures in a helpful manner when appropriate - such as offering a mask mentioning visiting hours or asking a vendor to register.
  • Informs visitors of guest services that could enhance their experiences. This could include where to get food how to navigate the facility gift shop programming services laundry and more.
  • Maintains awareness of organizational changes and daily events including patients and families expected in your area.
  • Collaborates with Nursing Security and Social Work on visitor management compliance.
• Oversees guest areas
  • Tidies up the areas by picking up trash wiping down seating areas and putting furniture back in order. Maintain guest offerings such as television programming mask stations or coffee stations. Notifing other departments such as Environmental Services Food Services or Facilities as needed.
  • Manages surgical and ED waiting areas coordinating updates and escorting families to provider consult areas.
  • Is responsible for visitors in the area offer assistance and ensure that any staff for whom they are waiting are aware; notifies clinical staff or security if medical or safety assistance is needed.
  • Offers support to visitors who are there for an extended period using distraction and comfort items. As needed support efforts to keep waiting visitors informed by pro-actively seeking updates from the staff and offering those to families on a periodic basis.
• Assists phone callers with inquiries locations and directions
• Accepts verifies records and handles materials delivered to the desk to support desired outcome.
• Stocks area supplies including office materials distraction toys first aid supplies linens etc.
• Regular attendance at work is an essential function of the job.
• Performs physical requirements as described in the Physical Requirements section

Education Qualifications

• High School Diploma Or GED Required and
• Associates Degree From an accredited college or university in public relations human services communications education or related field Preferred

Skills and Abilities

• Must be able to work well with others and promote the hospital as a whole. Knowledge of basic computer commands and ability to learn job-specific programs.
• Maintains confidentiality of proprietary information relating to all aspects of position including but not limited to information about patients the hospital Foundation and donors.
• Ability to communicate clearly and effectively to a varied audience both verbally and in writing. Ability to handle multiple tasks at one time

Licenses and Certifications

• Health ServicesBCLS - Basic Life Support Preferred

Childrens is the very best for kids and the very best for your career! At Childrens we put YOU first so together we can improve the life of every child!

Required Experience:

IC