Lead HVAC Service Technician- Residential Warranty

Job Description

Job Description

ASTAR Air Conditioning, Plumbing & Electrical | Dallas–Fort Worth, TX

Experienced HVAC Service Technicians – Ready for Your Next Career Move?

Are you the HVAC technician everyone calls when they can't figure out what's wrong?

Do you enjoy diagnosing difficult HVAC problems, finding solutions, and getting systems running right the first time?

ASTAR IS HIRING! ⭐

We're looking for a highly experienced Senior HVAC Service Technician / Lead HVAC Warranty Technician who knows residential heating and cooling systems inside and out.

If you're an experienced HVAC Service Technician, Senior Service Technician, Lead Technician, or HVAC Troubleshooting Specialist who takes pride in solving problems others can't, WE WANT TO TALK TO YOU!

This is a hands-on technical leadership opportunity for someone who enjoys troubleshooting, supporting fellow technicians, resolving warranty concerns, and delivering exceptional customer service.

You bring the experience. We'll provide the opportunity to grow!

⭐ WHY HVAC TECHNICIANS CHOOSE ASTAR

At ASTAR, we believe hardworking technicians deserve more than just a paycheck. We offer great benefits, career development, and a team that values your experience.

OUR PERKS & BENEFITS:

• ⭐ FREE Employee Medical Insurance
• Dental Insurance
• Vision Insurance
• ❤ Life Insurance
• 401(k) with Company Match up to 6%
• Paid Time Off (PTO)
• Paid Holidays
• Paid Birthday Holiday – Enjoy Your Special Day!
• Commission & Performance SPIFF Opportunities
• Year-Round Work – No Slow Season
• Ongoing Technical, Sales & Leadership Training
• Career Growth & Advancement Opportunities
• Employee Assistance Program (EAP)
• Financial Education & Training Resources
• ⭐ Employee Recognition & Appreciation Programs
• Family-Oriented Company Culture

30 YEARS OF SERVING DFW! Since 1996, ASTAR has been committed to delivering quality service and building careers in the HVAC industry.

WHAT YOU'LL BE DOING

As our Senior HVAC Service Technician – Warranty & Troubleshooting , you'll be the go-to technical expert for diagnosing and resolving challenging residential HVAC issues.

You'll work closely with our Warranty, Installation, Service, and Quality Control teams to ensure systems operate properly and customer concerns are resolved.

Your day-to-day responsibilities include:

• Diagnose and repair residential air conditioning and heating systems
• Handle complex HVAC service calls, warranty repairs, and troubleshooting
• Identify and resolve electrical, mechanical, refrigerant, and airflow issues
• Troubleshoot split systems, heat pumps, gas furnaces, air handlers, and other residential HVAC equipment
• Diagnose installation-related performance issues and identify corrective solutions
• Perform system testing, including refrigerant charge, airflow, static pressure, and temperature measurements
• Resolve recurring HVAC issues and help reduce unnecessary callbacks
• Provide technical guidance and troubleshooting support to other HVAC technicians
• Work alongside installation and quality control teams to improve system performance
• Communicate repair findings and recommendations clearly to homeowners
• Complete accurate service notes, repair documentation, and warranty paperwork
• Follow manufacturer specifications, safety standards, and company procedures
• Deliver the five-star customer service ASTAR is known for

⭐ DO YOU HAVE WHAT IT TAKES?

We're looking for an experienced HVAC professional who knows how to troubleshoot beyond simply replacing parts.

WHAT WE'RE LOOKING FOR:

• 5+ years of residential HVAC service and repair experience preferred
• Strong hands-on experience diagnosing and repairing residential heating and cooling systems
• Advanced troubleshooting skills involving electrical components, refrigerant circuits, airflow, and system performance
• Experience working with heat pumps, gas furnaces, split systems, and air conditioning equipment
• Ability to read electrical diagrams and troubleshoot using diagnostic tools
• Experience identifying installation-related issues and warranty concerns
• Strong problem-solving skills and the ability to work independently
• Excellent customer service and communication skills
• Ability to document repairs and communicate findings clearly
• Previous Lead Technician, Senior Technician, or mentoring experience is a plus

IMPORTANT: You don't have to currently hold a Warranty Technician title! If you're an experienced residential HVAC Service Technician with strong diagnostic skills, we encourage you to apply.

✅ REQUIRED CERTIFICATIONS & QUALIFICATIONS

• EPA Universal Certification – Required
• Current Texas TDLR Registration – Required
• Valid driver's license with an insurable driving record
• Ability to pass required background screening
• Ability to safely perform the physical demands of HVAC service work
• Availability to participate in a rotating on-call schedule

WE WANT THE TECHNICIAN WHO...

LOVES A CHALLENGE. You enjoy diagnosing difficult problems and finding the right solution.

KNOWS HVAC. You understand how residential heating and cooling systems work, not just how to replace parts.

TAKES PRIDE IN QUALITY. You believe in fixing problems correctly and reducing repeat service calls.

LEADS BY EXAMPLE. Other technicians respect your knowledge and know they can count on you for support.

PUTS CUSTOMERS FIRST. You understand that excellent service means more than completing a repair.

WANTS TO KEEP GROWING. You're experienced, but you're always willing to learn and improve.

⭐ WHY BUILD YOUR CAREER WITH ASTAR?

ASTAR Air Conditioning, Plumbing & Electrical has proudly served the Dallas–Fort Worth community since 1996 .

We've grown from our HVAC roots into a full-service home services company, but our commitment remains the same: Treat people right, deliver world-class service, and pursue excellence in everything we do.

Our team lives by our F.I.R.E. Core Values:

FUN – Enjoy what you do and the people you work with.

INTEGRITY – Do the right thing, even when no one is watching.

RESPECT – Treat customers and teammates the right way.

EXCELLENCE – Take pride in your work and always strive to improve.

⭐ READY TO PUT YOUR HVAC EXPERIENCE TO WORK?

If you're an experienced Residential HVAC Service Technician who excels at troubleshooting, diagnostics, and repairs, ASTAR wants to meet you!

Whether you're currently a Senior HVAC Technician, Lead Service Technician, Residential HVAC Service Technician, or HVAC Warranty Technician , this could be the next step in your career.

APPLY TODAY AND BECOME PART OF THE ASTAR FAMILY! ⭐

Bring your experience. Grow your career. Be the STAR our customers and technicians can count on!

We specialize in providing high-quality services in plumbing, HVAC and electrical services. Our commitment to honesty and excellence drives us to deliver the best equipment and service to our valued clients. Astar’s mission is to always provide HONESTY in every solution, while delivering the highest QUALITY in service and installations.

Company Description

We specialize in providing high-quality services in plumbing, HVAC and electrical services. Our commitment to honesty and excellence drives us to deliver the best equipment and service to our valued clients. Astar’s mission is to always provide HONESTY in every solution, while delivering the highest QUALITY in service and installations.