Customer Service Manager

Customer Service Manager

The Customer Service Manager (CSM) is responsible for delivering exceptional client and customer experiences while supporting account retention, route operations, and business growth. This role partners with local leadership to manage customer relationships, resolve service issues, drive operational excellence, and support a team of route associates. The ideal candidate is relationship-focused, organized, and proactive, with a passion for service and continuous improvement.

Key Responsibilities:

• Manage client relationships through regular site visits, service reviews, and retention efforts.
• Support branch openings, transitions, and customer onboarding activities.
• Ensure compliance with company, local, and national account standards.
• Identify service opportunities and implement action plans to improve customer satisfaction and operational performance.
• Partner with local leadership to develop sales growth strategies, improve profitability, and increase account retention.
• Promote merchandising, pricing, and product placement best practices to drive revenue.
• Review location performance through audits, reporting, and customer feedback.
• Resolve customer concerns quickly and professionally.
• Provide leadership and support to route associates, ensuring service standards are consistently met.
• Perform Route Driver duties when necessary, including product delivery, merchandising, and equipment servicing.

Qualifications:

• Associate degree or equivalent combination of education and experience preferred.
• 3+ years of customer service, account management, route operations, retail, foodservice, or related experience.
• Previous leadership experience managing teams of 5-10 associates preferred.
• Experience managing multiple customer accounts and building strong client relationships.
• Strong communication, organizational, and problem-solving skills.
• Ability to multitask and adapt in a fast-paced environment.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Demonstrated commitment to delivering exceptional customer service.

Additional Requirements:

• Valid driver's license with a clean driving record.
• Minimum 3 years of driving experience.
• Ability to travel to customer locations as needed.
• Ability to safely operate company vehicles and material-handling equipment.
• Ability to lift up to 50 lbs. regularly.
• Florida Level 2 Background Screening required for this position.

Compensation: $65,000 - $70,000 annually, plus bonus opportunity and company vehicle.

Associates at Canteen are offered many fantastic benefits.

Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Req ID:1563783