Lead E-Commerce Fulfillment

PURPOSE: #IND

To ensure items are distributed in a timely manner.

FUNCTION:

• This full time position works under the direct general supervision of the Ecommerce Manager or Systems Operations Manager.
• Ensures the Ecommerce product shipments are sent in a timely manner.
• Answers customer service issues within 24 hours.

ESSENTIAL FUNCTIONS:

• Assists ShopGoodwill Manager in answering customer queries.
• Assist in resolution of order fulfillment issues as needed.
• Pulls items to be shipped or mails items to be shipped. Orders should be shipped within 48-72 hours of payment.
• Prints shipping labels out on Endicia Software as needed.
• Follows safety guidelines
• Other related duties as assigned by the Systems Operations Manager
• Keeps Systems Operations Manager informed of progress and problems.
• Identify and implement process changes to improve productivity.
• Must be able to stand for long periods of time, use hands to finger, handle, or feel; reach with hands and arms; push or pull.
• Must be able to occasionally sit, kneel, squat, and climb.
• Must be able to regularly stoop, bend, reach tum and twist body and lift up to l 0 pounds and occasionally lift and/or move up to 25 pounds.
• Identify, record, and communicate with the Ecommerce Manager about weekly needs for shipping supplies.

RELATIONS:

Establishes and maintains relations with the following:

• Other workers in E-Commerce Room and Plant to ensure a pleasant work environment.
• Other workers in the organization

STANDARDS FOR MEASURING PERFORMANCE :

• Items shipped versus items in queue on a daily and weekly basis.
• Degree to which quotas are reached.
• Degree to which standards are reached
• Degree to which respect and confidence of co-workers is established.
• Quality, quantity, and timeliness in the performance of assigned tasks.
• The manner in which one's conduct reflects the high standards of morals and integrity expected of all Goodwill associates.
• Ability to meet deadlines and respond to special requests and the desires of management.

The above statements reflect the general duties considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all the work requirements that may be inherent in the job.

Benefits after 90 days include: agency paid life insurance and vision insurance, vacation, sick, holidays, and eligible to participate in group health and dental programs with biweekly co-pay. EOE

QUALIFICATIONS:

• High School graduate or equivalent preferred, but on-the-job training is provided.
• Must have good work habits such as acceptable attitude and punctuality.
• Must respond appropriately to supervision.
• Excellent typing, spelling and grammar skills required.