Lead/Architect - Dynamics 365 CRM

Dynamics 365 CRM/CE, C#, .NET, JavaScript

D365 CRM

Familiarity with the airline or freight domain would be an added advantage

Bachelor's degree in Computer Science, Information Technology, or a related field

8+ years

8+ years

Kochi / Trivandrum

Immediate

Microsoft Certified: Dynamics 365 Developer Associate (CRM/CE) - Mandatory

Microsoft Certified: Dynamics 365 Finance and Operations Apps Developer Associate - Added Advantage

Key Responsibilities
* Solution Leadership & Development: Lead the design, development, testing, and deployment
of customizations, plugins, workflows, and extensions within Dynamics 365 CRM/CE, using C#,
.NET, and JavaScript. Provide technical leadership and mentorship to a team of developers
throughout the project lifecycle.




* End-to-End Implementation: Own the technical delivery of full-cycle Dynamics 365 CRM
implementations - from requirements gathering and solution architecture through
configuration, customization, testing, deployment, and post-go-live support.
* Integration Management: Architect and implement seamless integrations between D365 CRM
and external systems (including FinOps where applicable) using APIs, Dataverse, Logic AppsAzure Functions, and other middleware tools.
* Requirements Analysis: Partner directly with business stakeholders and functional consultants
to gather, analyze, and translate business requirements into detailed technical specifications,
solution designs, and architecture documents.
* Data Management: Oversee data migration activities, ensure data integrity, and manage CRM
data using tools like XRMToolbox, SSIS, and the Data Management Framework (DMF) where
FinOps integration is involved.
* Reporting & Analytics: Guide the development and customization of reports and dashboards
using SSRS, FetchXML, and Power BI to deliver actionable business insights.
* Lifecycle Management (ALM): Drive the use of Azure DevOps and Lifecycle Services (LCS) for
source control, release management, CI/CD pipelines, and environment monitoring.
* Technical Governance & Optimization: Establish coding standards, lead code reviews,
troubleshoot complex technical issues, optimize system performance, and ensure adherence to
Microsoft best practices and security policies.
* Stakeholder & Project Management: Act as the primary technical point of contact for
clients/stakeholders during implementation, manage technical risk, and ensure delivery
timelines are met in an Agile/Scrum environment.
* Adhere to ISMS policies and procedures.

* Bachelor's degree in Computer Science, Information Technology, or a related field.
* Minimum of 8+ years of hands-on development experience in Microsoft Dynamics 365
CRM/CE, including at least 2-3 years in a technical lead or lead developer capacity.
* Proven track record of leading full-cycle D365 CRM implementation projects from inception to
go-live, across multiple client engagements.
* Experience integrating D365 CRM with Dynamics 365 FinOps or other ERP systems is a strong
plus.

Technical Skills
* Strong proficiency in C#, .NET framework, JavaScript, HTML, and SQL Server.
* Deep expertise in Dynamics 365 CRM/CE SDK, plugins, workflows, custom workflow activities
and client-side scripting.
* Strong experience with APIs (REST/OData), Dataverse, and third-party/legacy system
integrations.
* Familiarity with Azure services (Logic Apps, Functions, Service Bus, etc.).
* Working knowledge of X++ and D365 FinOps/AX is an added advantage.
Soft Skills
* Strong leadership, analytical, and problem-solving abilities.
* Excellent communication and stakeholder management skills, with the ability to translate
business needs into technical solutions.
* Proven ability to lead and mentor development teams while managing multiple priorities in an
Agile/Scrum environment.



Preferred / Added Advantage
* Prior experience delivering Dynamics 365 CRM solutions within the Airlines or Freight/Logistics
domain is a strong added advantage.
* Microsoft Certified: Dynamics 365 Developer Associate (CRM/CE)
* Microsoft Certified: Dynamics 365 Finance and Operations Apps Developer Associate (added
advantage