Security Operations Engineer II

At Credit Acceptance, we are building on the foundation of a successful business while investing in the future through technology, data, AI, and continuous improvement. As we continue to evolve, our Team Members play an active role in improving experiences, driving meaningful change, and shaping the future of our business. We foster an environment where people are empowered to contribute ideas, develop their careers, make an impact, and help lead our continued transformation. Our Engineering teams are helping shape the future of Credit Acceptance through innovation. Team Members collaborate across the organization to solve complex challenges, build impactful solutions, challenge the status quo, and support informed business decisions. We value curiosity, continuous learning, and new ideas from people who are passionate about driving modernization and meaningful business impact. Outcomes and Activities Information Security Operate, maintain, and improve enterprise Cyber Defense platforms across endpoint, web, network, monitoring, and automation services. Maintain next-generation SIEM integrations; onboard telemetry and resolve ingestion, parsing, or data-quality issues. Maintain endpoint detection and response capabilities; support investigations and approved containment actions. Manage secure web access policies, inspection controls, and approved exceptions; troubleshoot access and performance issues. Support web application protections with network and application teams; help implement rules, logging, integrations, and approved exceptions. Perform initial triage of cybersecurity alerts and incidents; gather evidence, document findings, determine scope, and escalate as needed. Support approved containment, remediation, and recovery actions across enterprise and cloud environments. Develop and tune detection logic to improve signal quality and investigative value. Build response playbooks and automate repeatable investigation and response tasks using scripting, APIs, and webhooks. Use Infrastructure as Code, version control, testing, and change-management practices to maintain approved Cyber Defense resources. Use AI-assisted workflows to improve analysis and efficiency while applying access controls, testing, human oversight, and audit requirements. Monitor platform health; maintain technical documentation; share knowledge; and participate in security projects and the on-call rotation. Other Perform all other duties as assigned. Participate in on-call rotations, including nights, weekends, and holidays. Remains compliant with our policies, processes and legal guidelines. Works primarily remotely with some occasional travel to a Credit Acceptance building. Competencies: Customer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer’s shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience. Engineering Excellence: Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions. One Team: A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication and mutual support create a sense of collective purpose. This enables teams to navigate challenges and pursue shared objectives more effectively. Owner’s Mindset: Owner’s Mindset involves adopting a set of behaviors that reflect a sense of responsibility, accountability, strategic thinking, and a proactive approach to managing your domain. As an owner, you understand the business and your domain(s) deeply and solve for the right outcome for the domain(s) and the business. Requirements: Bachelor’s degree in computer science, Information Systems, Cybersecurity, or a related field, or equivalent practical experience. Minimum 2 years of experience in cybersecurity engineering, security operations, incident response, or a related technical field. Experience triaging cybersecurity alerts or incidents and supporting approved containment actions. Hands-on experience supporting enterprise security platforms in at least two areas such as SIEM, EDR, secure web access, WAF, automation, or detection engineering. Experience using a scripting or automation language and working with APIs, webhooks, or structured configuration files. Experience with version control and Infrastructure as Code concepts. Working knowledge of cloud services and cloud security logs. Understanding of secure authentication, credential handling, and least-privilege access. Knowledge of incident response, common attacker techniques, and established cybersecurity frameworks. Ability to troubleshoot across multiple technologies and produce clear technical documentation. Candidates must reside in or be willing to relocate to one of the following hub locations: the greater Southfield, Michigan, area; the greater Bellevue, Washington, area; or the San Francisco Bay Area, California. Preferred: Experience investigating incidents in public cloud environments and using cloud logs to determine scope. Experience with security orchestration, incident-response automation, telemetry onboarding, or detection engineering. Experience with secure web access or web application protection. Experience creating reusable Infrastructure as Code modules. Experience using AI-assisted development, agent-based workflows, or containerized automation. Relevant cybersecurity, security operations, cloud fundamentals, or automation certifications. Understanding of Credit Acceptance’s business model, operations and business terminology. Knowledge and Skills: Knowledge of cyber threats, vulnerabilities, and common attack methods. Ability to connect security telemetry with investigative needs and translate response needs into maintainable automation. Sound judgment during incident triage, containment, and escalation. Critical thinking, attention to detail, and the ability to learn unfamiliar technologies quickly. Ability to manage competing priorities and act independently. Clear written and verbal communication tailored to the audience. Ability to work across teams, share knowledge, and escalate risk appropriately Target Compensation: This position offers a competitive base salary, with a range of $101,605 - $142,247. This position is eligible for an annual variable cash incentive, between 7.5 - 15%. Actual amounts are based on individual performance. Final compensation within the range is influenced by many factors including assigned hub location, role-specific skills, depth and experience level, industry background, relevant education and certifications. This position follows a hybrid work model, offering two work-from-home days and three standard in-office days each week with the team and key stakeholders at a local office. INDENGLP #zip #LI-Hybrid Benefits Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work Our Company Values: To be successful in this role, Team Members need to be: Positive by maintaining resiliency and focusing on solutions Respectful by collaborating and actively listening Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions Direct by effectively communicating and conveying courage Earnest by taking accountability, applying feedback and effectively planning and priority setting Expectations: Remain compliant with our policies processes and legal guidelines All other duties as assigned Attendance as required by department Advice! We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application! P.S. We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk! Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you. Play the video below to learn more about our Company culture.