Concessions Shift Lead - Part-Time Flex

Principal Function: Under the direction of the Food and Beverage Manager, this position serves to oversee concessions staff and operations for Conner Prairie's festivals, programs and daily food service operations.


Essential Duties and Responsibilities: Duties include, but are not limited to:

1. Supervises food service operations at cafes and concession stands.
2. Oversees point of sale (P.O.S) system, verifies all cash/credit sales and end of day sales reports.
3. Supports event setup to include moving of concessions equipment, tables/ chairs, and product.
4. Supervises and trains employees and volunteers to operate the POS, perform culinary tasks and follow food safety standards.
5. Assists with managing stock, receiving and inventory control.
6. Possesses ability to operate kitchen equipment safely and efficiently. Must be willing to learn set-up, maintain, disassemble and clean equipment related to concession operations.
7. The ability to maintain a clean and organized work environment is essential to success in this role.
8. Supervises and assists in food preparation. Understanding of various cooking methods, ingredients, and procedures beneficial to success in this role.
9. Must learn and maintain Health Department rules for food safety.

Requirements and Conditions:

• Friendly/ outgoing personality, dependable/ strong work ethic and self-motivation are key traits needed for success in this position.
• Experience leading a team is desired. Clear and confident communication is required.
• Candidates must be flexible and willing to work in various roles as needed to complete the job: for example: cook, cashier or dishwasher.
• Flexible availability preferred. Weekday, weekend, evening, and holidays shifts are all available. Events may occur during early AM and late PM hours.
• Candidates must be willing and able to work outdoors with inclement weather possibilities.
• Ability to traverse uneven ground and be able to safely lift 50 pounds is required.
• Ability to safely drive a golf cart with trailer desired. Training provided.

Supervisory Responsibilities: Leads Part-time and Part-Time Flex concessions staff during shift as assigned.


Education and/or Experience:

• A minimum age of 18 years with food service and leadership experience.
• High School diploma or G.E.D. required.
• SafeServ Food Handlers Certificate desired, option to earn this certification will be offered once hired.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of the organization. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Competencies: To perform this job successfully, all employees at Conner Prairie should demonstrate the following competencies:

• Customer Service - Responds to requests for service and assistance; Manages difficult or emotional customer situations focusing on listening without interrupting and keeping ones emotions under control; Solicits customer feedback to improve service; Maintains confidentiality and meets commitments; Remains open to others ideas and tries new things.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality/Quantity - Demonstrates accuracy and thoroughness; Looks for ways to promote and improve quality; Applies feedback to improve performance; Monitors own work to ensure quality; Meets productivity standards; Completes work in a timely manner; Strives to increase productivity and works quickly.
• Safety/Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Attendance/Punctuality/Dependability - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and events on time; Follows instructions; Responds to management's direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternative plan.

Job-related Competencies - To perform this job successfully, employees in this job should demonstrate the following competencies:

• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; or walk. The employee occasionally will climb or balance; stoop, kneel, crouch or crawl; and taste or smell; and lift and/or move up to 50 pounds.


Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee occasionally is exposed to working near moving mechanical parts and the risk of electrical shock when working with office equipment and outdoor weather conditions. The noise level in the work environment is usually moderate.

While the offices of Conner Prairie are open from 8:00 a.m. to 5:00 p.m., Monday through Friday, this position may require work beyond these hours and on the weekends.