Corporate Events & Hospitality - Destination Sales & Services Manager - Tampa, FL

DESTINATION SERVICES MANAGER

We are a National Destination Management company with over 14 offices nationwide and over 250 Team Members and growing. We are the collaborators, event planners, logistics coordinators, innovators, creators, and dreamers who do what we love with a passion to please. We have over 57 industry awards as a demonstration of our commitment to excellence. Come be part of this award-winning team!

SCHEDULE:
This position is driven by client and program needs and requires flexibility in scheduling, including days, evenings, nights, weekends, and holidays, as needed. The Destination Services Manager supports programs throughout the Tampa Bay area, including Tampa, St. Petersburg, Clearwater, and surrounding destinations. The successful candidate must reside within the Tampa Bay area and be available to support clients and programs throughout the surrounding markets.

OVERVIEW OF POSITION:
The Destination Services Manager is a dynamic, client-facing role that blends sales, account management, program development, and operational execution. This individual is responsible for cultivating and converting sales opportunities generated through assigned hotel partners and other leads as directed by the Market Director and/or Account Executive, while building strong relationships with clients, hotel partners, vendors, and local industry partners.

The Destination Services Manager will manage programs from initial client conversations through planning and on-site execution, ensuring each program is delivered as sold while meeting or exceeding client expectations. Responsibilities may also include developing creative program concepts, researching destination experiences, sourcing vendors, preparing proposals and recommendations, and assisting with program design based on client needs.

Programs will typically include four or fewer service elements and may vary in guest count, complexity, and revenue. Success in this role requires someone who can comfortably move between sales, creative problem-solving, detailed program management, and hands-on execution while serving as a responsive and trusted partner to clients, hotels, and vendors.

SKILLS REQUIRED:
Strong sales and relationship-building skills; account and client management; organization and time management; excellent written and verbal communication; creative thinking and program development; vendor sourcing and management; budgeting and attention to detail; Microsoft Excel and Word proficiency; operational excellence; exceptional customer service; strong one-on-one interpersonal skills; problem-solving and adaptability; and an outgoing, positive, team-oriented attitude. The ability to manage multiple priorities and remain flexible in a fast-paced, client-driven environment is essential. Previous destination management is preferred, while general meetings and or/ events related experience in operations and/or sales is required.

RESPONSIBILITES

• Sales in assigned area or hotel
• Manage all accounts from proposal through final billing
• Communicate with client to determine needs
• Communicate with vendors to generate proposals
• Communicate with client to review proposals and required revisions
• Generate Program Recap and distribute to client and hotel
• Communicate with hotel and provide required information
• Conduct site visits with clients
• Contract approved services with client
• Pre-book transportation and field staff
• Attend pre and post conference client meetings
• Manage and be on-site for all client events
  
• Review final invoice with billing
• Return all customer calls within 24 hours
• Follow up with client with final invoice and evaluation
• Maintain relationships with client and hotel partners
• Manage deposits and accounts receivables
• Solution oriented

Equal Opportunity Employer (EEO) Statement

Hello! Destination Management is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

ADA Essential Functions Statement

The tasks listed above represent the essential functions of the position. Additional duties may be assigned as needed. Candidates must be able to perform these essential functions with or without reasonable accommodation.

Physical & Environmental Requirements

This position requires the ability to remain in a stationary position, move about the workplace, and operate standard office equipment. Physical requirements are described using ADA-compliant, non-exclusionary language.

Reasonable Accommodation Statement

We are committed to providing reasonable accommodations to individuals with disabilities to enable successful performance of essential job functions. If you need accommodation during the application or employment process, please notify Human Resources.

Pay Transparency Notice

Where required by applicable law, we disclose a good faith compensation range that reflects what we reasonably expect to pay at the time of hire for this role. The actual offer may vary based on factors such as job-related skills, experience, education, certifications, and market conditions. For locations without a pay range disclosure requirement, candidates may still request the pay scale for this role during the process. We do not request or rely on salary history where prohibited by law.

At-will Employment

As an employee of Hello! Destination Management, your employment has been and continues to be “at-will.” This means that during the course of employment with the Company, employees are free to terminate their employment with the Company at any time, with or without a reason, and the Company has the right to terminate employees at any time, with or without a reason. Although the Company may choose to terminate an employee for cause, cause is not required. No one other than the President of the Company has the authority to alter this at-will employment arrangement, to enter into an agreement for employment for a specified period of time, or to make any agreement contrary to this at-will arrangement. Furthermore, any such agreement must be in writing and must be signed by the President of the Company.

Disclaimer

This is not a comprehensive listing of duties and responsibilities. Duties, responsibilities, and activities may change at any time with or without notice to meet evolving business needs.